Guest Experience Concierge

LGH Hotels Management Limited; Brentwood; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts across LGH

IHG employee room benefit programme

Free meals on duty

Free parking

Eye care

Cycle to work scheme

Job summary

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, greeting them warmly, handling check-in/out and answering questions to ensure a smooth stay.

You will manage reservations, answer calls, emails and provide information about the hotel and local area with a calm, professional approach. This role rewards a positive attitude, strong communication and attention to detail in a fast-paced environment,

Qualifications

• Excellent customer service skills
• Clear written and spoken communication
• Organised and able to stay calm in busy environments
• Good computer skills and ability to use hotel systems
• Attention to detail and accuracy
• Positive, professional attitude and team player

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience
• Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.

Job description

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, greeting them warmly, handling check-in/out and answering questions to ensure a smooth stay.

You will manage reservations, answer calls, emails and provide information about the hotel and local area with a calm, professional approach. This role rewards a positive attitude, strong communication and attention to detail in a fast-paced environment,