Receptionist

LGH Hotels Management Limited; Brentwood; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts across LGH

IHG employee room benefit programme

Free meals on duty

Free parking

Eye care

Cycle to work scheme

Job summary

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, greeting them warmly, handling check-in/out and answering questions to ensure a smooth stay.

You will manage reservations, answer calls, emails and provide information about the hotel and local area with a calm, professional approach. This role rewards a positive attitude, strong communication and attention to detail in a fast-paced environment,

Qualifications

• Excellent customer service skills
• Clear written and spoken communication
• Organised and able to stay calm in busy environments
• Good computer skills and ability to use hotel systems
• Attention to detail and accuracy
• Positive, professional attitude and team player

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience
• Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.

Job description

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.

You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment.

This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face‑to‑face and in writing
• Stays calm, organised and focused in a busy, guest‑facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all‑day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24‑hour room service and a well‑equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.