Guest Experience Front Desk Concierge

LGH - Holiday Inn; Brentwood; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on room rates

IHG employee benefit programme

Shopping discounts

Wellbeing resources

Free meals on duty

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist to join our Front Office team in Brentwood. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/out, and attentive support throughout their stay.

You will confidently handle guest inquiries, manage reservations and calls, and share helpful information about the hotel and local area. A calm, organized, and customer-focused approach is essential in this busy environment.

Qualifications

• Welcomes guests warmly and professionally.
• Responds to queries and requests with care and efficiency.
• Handles phone calls, emails and reservations accurately.
• Provides clear information about the hotel and local area.
• Maintains guest information in the reservation system.
• Works closely with hotel colleagues to ensure a seamless guest experience.

Responsibilities

• Welcome guests warmly and professionally during check-in/out.
• Support guests during their stay by addressing queries and requests.
• Handle incoming calls, emails and reservations with accuracy and confidence.
• Provide information about hotel facilities and local attractions.
• Maintain up-to-date guest information in the system.

Skills

Guest service

Communication

Teamwork

Attention to detail

Calm under pressure

Computer skills

Problem solving

Tools

Hotel reservation system

Job description

LGH Hotels Management is seeking a friendly Hotel Receptionist to join our Front Office team in Brentwood. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/out, and attentive support throughout their stay.

You will confidently handle guest inquiries, manage reservations and calls, and share helpful information about the hotel and local area. A calm, organized, and customer-focused approach is essential in this busy environment.