Front Desk Guest Experience Specialist

LGH Hotels Management Limited; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

IHG employee room benefit programme

Shopping discounts

Eye care

Counseling sessions

Cycle to work scheme

Wellbeing resources and fitness videos

Breathing exercises

Free meals on duty

Free parking

Job summary

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist for the Front Office team at the Holiday Inn London - Regent's Park. You will be the first point of contact, ensuring guests are welcomed, checked in smoothly, and well-assisted throughout their stay.

Ideal candidates will have excellent communication skills, a calm demeanor in a busy hotel environment, and comfort with basic computer systems.

Qualifications

• Welcomes guests with warmth and professionalism.
• Excellent verbal and written communication required.
• Ability to manage multiple inquiries in a fast-paced environment.
• Experience using front desk systems or basic computer tools is a plus.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Answer inquiries and provide information about local area and hotel facilities.
• Manage reservations, calls, and emails accurately and promptly.
• Coordinate with hotel departments to ensure seamless guest experience.
• Support guest satisfaction through attentive, proactive service.

Skills

Guest service orientation

Clear communication

Calm under pressure

Computer skills

Job description

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist for the Front Office team at the Holiday Inn London - Regent's Park. You will be the first point of contact, ensuring guests are welcomed, checked in smoothly, and well-assisted throughout their stay.

Ideal candidates will have excellent communication skills, a calm demeanor in a busy hotel environment, and comfort with basic computer systems.