Guest Experience Champion: Front Desk, Café & Retail

LGH Hotels Management Limited; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discounts on hotel stays

IHG employee room benefit programme

Shopping discounts

Eye care

Counseling sessions

Cycle to work

Free meals on duty

Free parking

Job summary

LGH Hotels Management Limited is seeking a Guest Experience Champion to be the heartbeat of the guest journey, blending front desk care with barista flair to create memorable stays from lobby to latte. You’ll support mobile check-in, welcome guests warmly, manage self-service kiosks, and provide calm, helpful service across reception, café and retail areas.

Join us at Heathrow-area properties where teamwork, impeccable presentation and a guest-first mindset help deliver exceptional hospitality

Qualifications

• A natural host mindset: warmth, patience and genuine curiosity about people
• Calm under pressure during peak check-in and morning coffee rushes
• Clear, friendly communication and a solution-focused approach
• Great attention to detail (from key cards to coffee presentation)
• Confidence with tech: apps, kiosks and digital payments
• Retail instincts: presentation, stock rotation and subtle upselling
• Flexibility for a rotating schedule (early starts, evenings, weekends, holidays)

Responsibilities

• Front desk, barista or retail experience is a bonus — attitude and care come first.

Skills

Natural host mindset

Calm under pressure

Clear communication

Attention to detail

Tech fluency

Retail instincts

Flexibility with rotating schedule

Job description

LGH Hotels Management Limited is seeking a Guest Experience Champion to be the heartbeat of the guest journey, blending front desk care with barista flair to create memorable stays from lobby to latte. You’ll support mobile check-in, welcome guests warmly, manage self-service kiosks, and provide calm, helpful service across reception, café and retail areas.

Join us at Heathrow-area properties where teamwork, impeccable presentation and a guest-first mindset help deliver exceptional hospitality