Guest Experience Concierge (Front Desk)

LGH Hotels Management Limited; Sutton; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Employee discounts across LGH hotel/IG

IG H employee room benefit programme

Free meals on duty

Free parking

Eye care

Free legal & money advice

Counseling sessions

Cycle to work

Wellbeing tips and support

Job summary

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist for the Holiday Inn London - Sutton to welcome guests, manage check-in/out, handle reservations and calls, and provide local area information.

This role focuses on creating warm, efficient guest experiences in a fast-paced front office, with opportunities to work across hotel operations and benefit from the LGH portfolio and employee perks.

Qualifications

• Warm, friendly, and professional demeanor.
• Clear communication with guests and colleagues.
• Good computer skills and proficiency with hotel systems.

Responsibilities

• Welcome guests and ensure smooth check-in/check-out.
• Assist with guest queries and requests.
• Handle calls, emails and reservations accurately.
• Provide information about the hotel and local area.
• Collaborate with hotel colleagues to deliver seamless guest experiences.

Skills

Guest service

Clear communication

Computer skills

Job description

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist for the Holiday Inn London - Sutton to welcome guests, manage check-in/out, handle reservations and calls, and provide local area information.

This role focuses on creating warm, efficient guest experiences in a fast-paced front office, with opportunities to work across hotel operations and benefit from the LGH portfolio and employee perks.