Guest Experience Agent – Front Desk

LGH Hotels Management Limited; Oxford; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

IGH room benefit programme

Shopping discounts

Eye care

Counseling sessions

Cycle to work scheme

Wellbeing resources

24/7 support line

Free meals on duty

Free parking

Team rewards

Job summary

LGH Hotels Management Limited is recruiting a friendly Hotel Receptionist for the Front Office team at Holiday Inn Oxford. You will be the first point of contact, welcoming guests, assisting with check-in/out, handling reservations and calls, and sharing local information to ensure a smooth, memorable stay.

The role requires clear communication, a calm, organised approach in a fast-paced environment, and good computer skills to work with hotel systems.

Qualifications

• Excellent communication, both face-to-face and written.
• Calm, organised and focused in a busy guest-facing environment.
• Good computer skills and comfortable with hotel systems.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in/out.
• Respond to queries and requests with care and efficiency.
• Handle incoming calls, emails and reservations accurately.
• Provide clear information about the hotel, facilities and local area.
• Collaborate with hotel colleagues to ensure a seamless guest experience.
• Enjoy employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme (T&Cs apply).
• Offer shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Support eye care, legal and money advice, counselling sessions, cycle to work scheme.
• Share wellbeing tips and fitness resources and breathing exercises.
• Provide 24/7 advice and support line and team recognition.

Skills

Communication skills

Customer service

Computer skills

Calm under pressure

Tools

Reservation system

Job description

LGH Hotels Management Limited is recruiting a friendly Hotel Receptionist for the Front Office team at Holiday Inn Oxford. You will be the first point of contact, welcoming guests, assisting with check-in/out, handling reservations and calls, and sharing local information to ensure a smooth, memorable stay.

The role requires clear communication, a calm, organised approach in a fast-paced environment, and good computer skills to work with hotel systems.