Guest Experience Concierge

Hilton; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Hilton is seeking a friendly Receptionist to welcome guests, check them in and out, and provide information about the hotel and local area. You will be the first point of contact, delivering warm hospitality and smooth service throughout the guest stay.

In this role you’ll handle guest requests, process payments, and upsell hotel services while maintaining accuracy and a guest-first attitude. A professional appearance and excellent communication are essential.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in/check-out process
• Process guest departures and payments efficiently
• Provide hotel and local knowledge to assist with inquiries
• Promote hotel services and upsell amenities
• Respond to guest requests and resolve concerns with care

Job description

Hilton is seeking a friendly Receptionist to welcome guests, check them in and out, and provide information about the hotel and local area. You will be the first point of contact, delivering warm hospitality and smooth service throughout the guest stay.

In this role you’ll handle guest requests, process payments, and upsell hotel services while maintaining accuracy and a guest-first attitude. A professional appearance and excellent communication are essential.