Guest Experience Concierge (Receptionist)

Burlington Hotel; Greater London; On-site; GBP 19,000 - 26,000; Full time

Job summary

Bespoke Hotels seeks a friendly Receptionist to welcome guests and maximise room revenues in line with company standards, delivering efficient and courteous service to ensure total guest satisfaction.

The ideal candidate will have outstanding communication and organisational skills, with at least one year's experience in a similar role. You will handle check-in/check-out, bookings, and guest inquiries, contributing to a positive stay.

Qualifications

• To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system.

Responsibilities

• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Professionally and competently operates the telephone system in line with both operating and Company Standards.

Skills

Customer service

Communication

Organisation

Hospitality experience

Tools

Phone system

Computer system

Job description

Bespoke Hotels seeks a friendly Receptionist to welcome guests and maximise room revenues in line with company standards, delivering efficient and courteous service to ensure total guest satisfaction.

The ideal candidate will have outstanding communication and organisational skills, with at least one year's experience in a similar role. You will handle check-in/check-out, bookings, and guest inquiries, contributing to a positive stay.