Guest Experience Champion

Resorts World Birmingham; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular leisure destination in the UK is seeking a Guest Services team member to welcome and assist visitors. The role involves providing excellent customer service, engaging with guests, and supporting colleagues. Ideal candidates will possess dynamic personalities, excellent communication skills, and demonstrate a positive can-do attitude. Flexibility to work weekends and holidays is essential. Join this vibrant team to contribute to a fun and fast-paced environment in Birmingham.

Benefits

Online Discount portal

Flexible benefits such as dental insurance and health cash plan

Free on-site parking

Discounted gym membership

Employee Assistance Programme

Staff discounts at various facilities

Qualifications

• Enthusiastic about working in customer service.
• Reliable and hardworking attitude.
• Bubbly, energetic approach to teamwork.

Responsibilities

• Welcome and assist all visitors at Resorts World Birmingham.
• Provide exemplary customer service.
• Interact and support colleagues and guests.

Skills

Excellent customer care skills

Good communication skills, both verbal and written

Flexibility to work weekends and holidays

Attention to detail

Dynamic personality

Positive can-do attitude

Confident and friendly

Ability to work both individually and as part of a team

Job description

A popular leisure destination in the UK is seeking a Guest Services team member to welcome and assist visitors. The role involves providing excellent customer service, engaging with guests, and supporting colleagues. Ideal candidates will possess dynamic personalities, excellent communication skills, and demonstrate a positive can-do attitude. Flexibility to work weekends and holidays is essential. Join this vibrant team to contribute to a fun and fast-paced environment in Birmingham.