Guest Experience Associate — Front Desk

Aimbridge; Greater Manchester; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & leadership

Staff discounts

Stream pay

Employee assistance

Uncapped incentives

Job summary

Aimbridge Hospitality EMEA is seeking a friendly Guest Service Assistant to join our front desk team. You will greet guests, assist with check-in and check-out, handle inquiries and reservations, provide local information, and maintain a tidy workspace to ensure a welcoming experience.

You will collaborate across hotel operations, communicate clearly with guests and colleagues, manage bookings efficiently, and uphold brand standards to deliver an exceptional stay.

Qualifications

• Excellent verbal and written communication with guests and colleagues.
• Strong organisational and time-management abilities.
• Attention to detail to ensure accurate bookings and guest data.
• Basic computer skills; familiarity with hotel management software (Opera/Fidelio is a plus).

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle guest inquiries, complaints and booking requests.
• Provide local information and maintain a clean, welcoming front desk area.
• Support hotel operations across departments to ensure a first-class guest experience.

Skills

Communication

Organization

Attention to detail

Technical skills

Tools

Opera

Job description

Aimbridge Hospitality EMEA is seeking a friendly Guest Service Assistant to join our front desk team. You will greet guests, assist with check-in and check-out, handle inquiries and reservations, provide local information, and maintain a tidy workspace to ensure a welcoming experience.

You will collaborate across hotel operations, communicate clearly with guests and colleagues, manage bookings efficiently, and uphold brand standards to deliver an exceptional stay.