Guest Experience Ambassador

Aimbridge; Stockport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Stream pay up to 40% as earned

Employee assistance program 24/7

Uncapped incentives

Job summary

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant to deliver outstanding guest service. You will greet guests, assist with check-in/check-out, handle inquiries and bookings, and provide information about local attractions to boost the guest experience.

You'll work with front desk colleagues to ensure smooth operations, maintain a clean workspace, and uphold Aimbridge brand standards, contributing to memorable stays and high guest satisfaction.

Qualifications

• Friendly and professional customer service ethos.
• Clear verbal and written communication.
• Ability to manage reservations and guest inquiries.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle guest inquiries and complaints with professionalism.
• Process bookings and provide local attraction information.
• Maintain a clean and organized front desk area.
• Support hotel team to ensure smooth daily operations.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Technical skills

Opera/Fidelio (hotel software)

Tools

Opera or Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant to deliver outstanding guest service. You will greet guests, assist with check-in/check-out, handle inquiries and bookings, and provide information about local attractions to boost the guest experience.

You'll work with front desk colleagues to ensure smooth operations, maintain a clean workspace, and uphold Aimbridge brand standards, contributing to memorable stays and high guest satisfaction.