Front Desk Guest Experience Specialist

Aimbridge; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Wagestream

Employee assistance program

Staff discounts

Global opportunities

Flexible shifts

Paid breaks

28 days holidays incl. bank holidays

Starting salary above national minimum

Free staff parking

Job summary

Aimbridge Hospitality EMEA is hiring a Guest Service Assistant in the Greater London area. You will welcome guests, manage check-in/check-out, handle inquiries and bookings, and provide local area information. Join a team focused on delivering exceptional guest experiences and supporting operations across the hotel.

The role emphasizes friendly service, strong communication, and a proactive approach to ensuring guests feel valued during their stay.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational abilities for managing reservations and front desk tasks.
• Attention to detail to ensure accurate bookings and queries.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle inquiries, complaints and reservations.
• Provide information about local attractions and services.
• Maintain a clean, organised front desk workspace.
• Support colleagues across hotel operations to ensure a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Tools

Opera Fidelio

Microsoft Office

Job description

Aimbridge Hospitality EMEA is hiring a Guest Service Assistant in the Greater London area. You will welcome guests, manage check-in/check-out, handle inquiries and bookings, and provide local area information. Join a team focused on delivering exceptional guest experiences and supporting operations across the hotel.

The role emphasizes friendly service, strong communication, and a proactive approach to ensuring guests feel valued during their stay.