Guest Experience Assistant (Weekend & Holiday Cover)

National Trust; Wakefield; On-site; GBP 18,000 - 25,000; Part time

Job summary

A charitable organization is seeking a part-time customer service representative in Wakefield. You will provide a warm welcome, assist visitors with information, and ensure a memorable experience. The ideal candidate will be customer-focused and adaptable. You will be part of a team and engage in various visitor experiences. This role offers benefits including a pension scheme, free entry to properties, and discounts on services.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts such as gym memberships

Flexible working opportunities

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience in delivering great customer service.
• Ability to work both independently and as part of a team.
• Adaptability to changing situations.

Responsibilities

• Provide a warm, friendly welcome to visitors.
• Answer visitor queries and share relevant information.
• Ensure visitors have an enjoyable and memorable experience.

Skills

Customer focused

Team player

Well organized

Willing to learn new skills

Positive attitude

Job description

A charitable organization is seeking a part-time customer service representative in Wakefield. You will provide a warm welcome, assist visitors with information, and ensure a memorable experience. The ideal candidate will be customer-focused and adaptable. You will be part of a team and engage in various visitor experiences. This role offers benefits including a pension scheme, free entry to properties, and discounts on services.