GTR - Rail Replacement Controller

Transport UK London Bus; City Of London; On-site; GBP 35,000; Full time

Job summary

A public transport service provider in the UK is looking for a Rail Replacement Controller to manage logistics for replacement buses during service disruptions. You will plan transport services, provide administrative support, and ensure safety standards. The position requires calmness under pressure, effective communication skills, and is fully office-based in Croydon. A compensation of £35,000 per annum along with a range of benefits is offered. This role operates on a 4 on 4 off shift pattern.

Benefits

Generous Company Sick Pay Scheme

Access to employee assistance programme

Qualifications

• Ability to manage high pressure situations calmly and professionally.
• Experience in administering logistics or passenger transport is desirable.
• Flexible with shift-working covering day and night.

Responsibilities

• Plan and manage replacement buses and coaches during disruptions.
• Provide efficient administrative support.
• Ensure health and safety standards are met.

Skills

Develop effective working relations

Handle high pressure situations

Experience in logistics or passenger transport

Job description

GTR - Rail Replacement Controller

Application Deadline: 12 January 2026

Department: TUK Rail Replacement

Employment Type: Permanent

Location: TUK London Head Office

Reporting To: Control Manager

Compensation: £35,000 / year

Description

Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis.

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic bus & rail industry.

The Duty Controller role operates on a 4 on 4 off schedule including day and night shifts. The role is fully office based from Corinthian House in Croydon.

Key Responsibilities

• To plan and manage replacement buses and coaches to provide journeys to a timetable when the rail service is disrupted due to pre-planned and emergency requirements.
• Responsible for the quality of our customer-focused response.
• To provide efficient and effective administrative support.
• Work effectively with external suppliers and colleagues.
• Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions of safety.
• To undertake any other duties commensurate with the role.

Skills, Knowledge and Expertise

• An individual who can develop effective working relations with suppliers and colleagues.
• Can handle high pressure situations in a calm, professional and logical manner.
• It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
• The post involves shift-working on a rota basis covering Day & Night shift on a four on four off pattern.

Benefitsh3>

• Competitive salary, £35,000 per annum
• Generous Company Sick Pay Scheme
• Access to our employee assistance programme