Groups and Reception Support - MOXY Birmingham

Hotel Co 51; Birmingham; On-site; GBP 13,000 - 17,000; Part time

Job summary

A leading European hotel operator in Birmingham is seeking a part-time team member to manage group bookings and enhance guest experiences. You will be responsible for preparations and handovers for group arrivals while maintaining organized records. Ideal candidates are confident communicators and skilled multitaskers with experience in the service industry. The role offers a competitive salary and various benefits, including discounted rates at hotels worldwide.

Benefits

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty-eight holidays

Qualifications

• Experience within the service industry is essential.
• Knowledge of Food Safety & Licensing laws is a plus.
• Personal experience of travel is beneficial.

Responsibilities

• Quoting and creating blocks for group bookings.
• Managing preparations for group arrivals.
• Providing clear handovers for group bookings.
• Completing reservation checks for individual bookings.

Skills

Confident communication

Proactive problem solving

Multitasking

Fluency in English

Tools

Opera

Micros

Job description

Overview

This position is based on a part time (20 hours) contract.

Gross Salary: £13998 per year

Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.

Responsibilities

• Quoting and building blocks for simple and straightforward groups at hotel level.
• Manages the operational preparation for all group bookings once the group has been handed over to the hotel from the groups desk.
• Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information that has been requested by the client.
• Provide clear handovers to the team for all group bookings.
• Be sure all groups are paid before check-in.
• Maintains organized, accurate files on each group account and monitors the course of action for each account daily.
• Completes reservation checks for all individual reservations including updating all third-party information. Ensuring all relevant alerts and routing are created.
• Ensure all pre-paid reservations and virtual cards have been charged.
• Ensure pre-arrival emails are sent to relevant guests.
• Schedule amenities as required.

What We’re Looking For

• Have high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multi tasker who can balance hard work with great service
• Know being relaxed isn't the same as being lazy
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry

Benefits

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)
• A personality assessment can be part of the recruitment process

About Hotel Co 51 and MOXY

Hotel Co 51 is a fast-growing European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for new hotel openings, it currently operates 35+ properties in 8 countries and is expanding with new properties in key markets. The company’s pipeline includes hotels in European strategic cities and airports.

MOXY Hotels offers a playful hotel experience for the young at heart. With 100+ properties open across Europe, North America, and Asia Pacific, Moxy provides stylish, industrial design and sociable service at an attractive price point, with a focus on nonconformity, open-mindedness, and originality.