Group IT Engineer

Brayleys Cars Ltd; St Albans; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive retailer in the UK is seeking an Automotive IT Field Engineer to support and maintain IT systems across multiple dealership sites. The successful candidate will have hands-on experience with dealership management systems and automotive technologies. This role offers competitive compensation, opportunities for professional development, and hybrid working flexibility. The position requires a full UK Driving License and the ability to travel across the UK.

Benefits

Competitive salary and benefits package

Professional development opportunities

Collaborative work environment

Qualifications

• 2–3 years in IT support with proven experience in automotive IT environments.
• Familiarity with Franchise specific Automotive IT systems.
• Relevant IT certifications desirable.

Responsibilities

• Provide on-site and remote IT support for dealership systems.
• Support and maintain automotive-specific IT systems.
• Manage IT Helpdesk tickets ensuring timely resolution.

Skills

Problem-solving skills

Communication skills

Customer service skills

IT networks knowledge

Education

IT-related degree or equivalent IT experience

Tools

DMS systems (e.g., Keyloop, CDK)

Microsoft 365

Telephony systems

Job description

Overview

Brayleys Cars and Johnsons are two industry-leading motor retail groups currently undergoing a significant integration process. Together, we form a dynamic and forward-thinking automotive dealer network operating across the UK.

As part of our continued growth and transformation, we are excited to offer a rare and exceptional opportunity for an Automotive IT Field Engineer to join our Group IT team. This role will play a vital part in supporting our expanding dealership network and driving technological excellence across the business.

Job Summary

As an Automotive IT Field Engineer, you will play a critical role in supporting and maintaining IT systems across 30+ dealership sites, ensuring seamless integration of automotive-specific technologies with core IT infrastructure. This role requires hands-on experience with dealership management systems (DMS), vehicle diagnostic tools, and connectivity solutions used in the automotive retail environment. You will work closely with the Group IT team to deliver robust, secure, and efficient IT services that keep our business running smoothly.

Key Responsibilities

• Provide on-site and remote IT support for dealership systems, including hardware, software, and network troubleshooting.
• Support and maintain automotive-specific IT systems, such as Dealer Management Systems (DMS), OEM diagnostic platforms, and connected vehicle technologies.
• Manage IT Helpdesk tickets, ensuring timely resolution and excellent customer service.
• Install, configure, and maintain IT infrastructure, including:
• Networking: TCP/IP, WAN, WLAN, SD-WAN
• Operating Systems: Windows 10/11, Apple iOS, Android
• Cloud Services: Microsoft 365, Intune, Exchange, SharePoint, Azure AD
• Assist with integration of OEM systems, telephony, and in-dealership Wi-Fi solutions.
• Collaborate with dealership teams to understand operational needs and deliver IT solutions that enhance efficiency.
• Maintain accurate documentation of system changes, configurations, and support activities.
• Escalate complex issues to IT Management or third-party vendors when necessary.
• Ensure compliance with IT security policies and assist in implementing cybersecurity best practices.
• Stay up to date with emerging automotive IT technologies and trends.

Qualifications & Experience

• IT-related degree or equivalent IT experience (2–3 years in IT support).
• Proven experience in automotive IT environments (e.g., DMS systems such as Keyloop, CDK, or similar).
• Familiarity with Franchise specific Automotive IT systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) desirable.
• Strong knowledge of IT networks, hardware, and software.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and customer service skills.
• Full UK Driving License (essential).

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• Exposure to cutting-edge automotive and IT technologies.
• Supportive and collaborative work environment.

Other Requirements

• Ability to travel across the UK to visit sites and for key project work.
• Hybrid working flexibility (home and on-site).

How To Apply

If you have a passion for IT and the automotive industry, and you’re ready to take on a dynamic field-based role, we’d love to hear from you.

Hit Apply Now to apply for this role along with your Details and CV.

Brayleys Cars Ltd is an equal opportunity employer. We value diversity and welcome applications from all qualified candidates.