Group & Event Sales Executive

The Dorchester - Sales and Marketing; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel in London is seeking a Group & Events Sales Executive. This role emphasizes outstanding communication and a strong customer service ethic. The successful candidate will manage group inquiries, ensure accurate data handling, and facilitate a seamless booking process. The position offers comprehensive training and a vibrant work environment with numerous employee benefits including bonuses and discounts across the Dorchester Collection hotels.

Benefits

Fantastic Employee bonus scheme

Complimentary stays including breakfast

50% F&B discount at selected bars and restaurants

Vibrant Social events

Discounts in various shops

Training and development opportunities

£1000 bonus for recommending a friend

Access to well-being advice

Qualifications

• Great communication skills to maintain department operations.
• Ability to respond efficiently to group and event inquiries.

Responsibilities

• Respond to all group and event inquiries by phone or email.
• Check availability and enter data accurately into Nexus.
• Send proposals according to client requirements within 24 hours.
• Follow up on all inquiries up to three times to maximize conversion.
• Work with sales manager to negotiate and convert business.
• Prepare contracts and ensure timely receipt of payments.

Skills

Communication skills

Customer service ethic

Job description

Join us as a Group & Events Sales Executive at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Group & Events Sales Executive you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of, service, and leadership and become a legend in your own story.

What you’ll get

Group & Events Sales Executive, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £ 1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• Reactive respond to all groups and events enquiries received by phone or email for The Dorchester and Coworth Park
• Check availability and ensure accurate data entry into Nexus as per the company standards
• Send a proposal according to clients’ requirements within 24hrs
• Proactively follow up on all enquiries up to 3 times to maximise conversion
• Work with respective sales manager where required to negotiate where appropriate, schedule site visit and convert business
• Prepare contracts and proforma when the client is securing the event with us, ensuring payments and signed documents are received within specified timeline
• Prepare and complete a detailed handover to the allocated Events Manager

The items shared are the essence of a day in the life of a Group & Events Sales Executive but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Sales Executive you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.