Group, Conference and Events Sales Manager

Hilton Worldwide, Inc.; London; On-site; GBP 44,000; Full time

Job summary

A leading global hospitality company in London is hiring a Group, Conference and Events Sales Manager. This role involves maximizing event revenue and managing a sales team. Ideal candidates should have strong leadership, analytical skills, and previous managerial experience. The position offers an annual salary of £43,050 and various benefits, including discount programs and professional development opportunities.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to leadership development programmes

Career opportunities and wellbeing programmes

50% off in Hilton restaurants

Free meals on shift

Qualifications

• Demonstrated previous managerial experience in a related role.
• Strong analytical skills to understand business indicators.
• Flexibility to respond to different work situations.

Responsibilities

• Manage Groups, Conference and Events Sales office.
• Maximise revenue opportunities from events.
• Ensure the sales team achieves high quality standards.

Skills

Managerial experience in Reservations or Conference and Events Sales

Strong leadership skills

Analytical skills

Excellent selling capability

Organisational skills

Ability to work under pressure

Job description

Overview

Job Description - Group, Conference and Events Sales Manager (HOT0BYCH)

Job Description

Group, Conference and Events Sales Manager (Group, Conference and Events Sales Manager) – Job Number: HOT0BYCH

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a redevelopment of the lobby level, including a brand new restaurant and bar.

Salary: Annual Salary of £43,050

Benefits

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through the Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

What will I be doing?

As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The GCE Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise all Group, Conference, and Event revenue opportunities
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
• Organise hotel promotional activities

What are we looking for?

A Group, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

Eligibility

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.