Grants Officer

Royal British Legion; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading charity supporting the Armed Forces community is seeking a dedicated Grants Officer to ensure essential welfare needs are met. This remote role requires strong advocacy skills and the ability to deliver exceptional customer service. You will assess case priorities, maintain knowledge of welfare benefits, and manage client issues professionally. The position offers great employee benefits, including flexible working options and generous pension contributions.

Benefits

28 days paid holiday plus bank holidays

Generous pension contributions

Flexible working options

Employee Assistance Programme

Development courses

Travel loans

Qualifications

• Ability to assess case priority and advocate for policy exceptions.
• Deliver tailored support and communicate professionally.
• Maintain knowledge of welfare benefits and statutory provisions.
• Ensure compliance with data handling requirements.

Responsibilities

• Assess case priority and advocate for policy exceptions.
• Deliver customer support clearly and professionally.
• Maintain working knowledge of welfare benefits and compliance.
• Manage client issues with compassion and professionalism.

Skills

Case Advocacy

Customer Service Excellence

Welfare Benefits Knowledge

GDPR Compliance

Professional Conduct

Job description

We are seeking a dedicated Grants Officer to join our Online Grants Team ensuring that members of the Armed Forces Community receive crucial financial assistance when they cannot cover essential welfare needs themselves. This role is a vital link in providing immediate, life-changing support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Grants Department is dynamic, adapting its focus based on RBL strategy and emerging community needs. The team operates across two primary functions: the Online Grants Team and the Central Grants Team, and flexibility is essential to meet high service demands and ensure continuous support across the department.

Key responsibilities

• Case Advocacy: Assess case priority and know when to advocate for established policy exceptions to meet the applicant’s needs most appropriately.
• Customer Service Excellence: Deliver considered, tailored support and communicate all decisions and updates clearly, professionally, and within a 24-hour response time.
• Expert Knowledge: Maintain working knowledge of welfare benefits and relevant statutory provisions.
• Value & Compliance: Identify the most cost-effective products and ensure all data handling adheres to GDPR and charitable requirements.
• Professional Conduct: Manage challenging situations and complex client issues with the utmost compassion, dignity, and professionalism.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).

Employee benefits

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 10%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert orjob description in an alternative format, pleasecontact0808 802 8080.