Graduate Cloud Support Engineer - Hybrid, DevOps Growth

Acturis Ltd; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading Software-as-a-Service provider seeks a Cloud Support Engineer to join a collaborative team. This position involves supporting customers, performing root cause analysis, and collaborating with developers. Ideal candidates are graduates in technical subjects with strong communication and problem-solving skills. The role offers a hybrid work schedule and focuses on professional development through structured training.

Benefits

Competitive salary

25 paid holiday days

100% employer paid benefits after three months

Eligibility for annual bonus and share incentive schemes

Structured training and mentoring

Qualifications

• Experience delivering on projects and ability to carry tasks through to completion.
• Excellent problem-solving skills.

Responsibilities

• Provide support through a dedicated helpdesk on Global Private Cloud infrastructure.
• Perform root cause analysis (RCA).
• Work with developers to deploy and manage code changes (DevOps).
• Develop tools for platform management.
• Release development and testing environments.
• Monitor and evaluate the health of platforms.

Skills

Problem-solving

Verbal communication

Written communication

Team collaboration

Interest in IT and Software

Education

Graduated with a 2:1 or 1st in a technical subject

Good A-levels or equivalent

Job description

A leading Software-as-a-Service provider seeks a Cloud Support Engineer to join a collaborative team. This position involves supporting customers, performing root cause analysis, and collaborating with developers. Ideal candidates are graduates in technical subjects with strong communication and problem-solving skills. The role offers a hybrid work schedule and focuses on professional development through structured training.