Gp Receptionist/care Navigator

Meadowside Medical Centre; Congleton; On-site; GBP 18,000 - 22,000; Part time

Job summary

A local healthcare provider in Congleton is seeking a part-time Receptionist/Care Navigator to support a busy team. The ideal candidate will have strong organizational skills and customer service experience. Responsibilities include managing appointments, assisting the clinical team, and maintaining patient confidentiality. Flexibility in hours is required as the practice operates throughout the week. Full training will be provided, making this an excellent opportunity for growth in a healthcare setting.

Qualifications

• Experience of using EMIS Web in a healthcare environment.
• Ability to deal with demanding situations and work under pressure.
• Good communication and interpersonal skills.

Responsibilities

• Manage patient bookings and inquiries professionally.
• Support the clinical team with various administrative tasks.
• Ensure accurate processing and recording of patient data.

Skills

Interpersonal skills

Time management

Customer service

Computer skills

Education

GCSE Grade A to C in English

GCSE Grade A to C in Maths

Tools

EMIS Web

MS Office

Job description

The Receptionist/Care Navigator role is primarily responsible for undertaking a wide range of reception duties and the provision of general support to the wider multi-professional team. We are expanding our reception team and the role requires high levels of organisation and excellent interpersonal skills. We are looking for 2 part-time well motivated staff to work 21 hours per week each; flexibility in hours/days will be required. The practice is open between 8am and 6:30pm.

This is an extremely busy role which requires hard work, the ability to multi-task and a good sense of humour. You will need to be able to deal with multiple different demands on your time, be able to prioritise to ensure all tasks are completed on time, have excellent customer service skills and a smart, professional appearance. Previous relevant experience is desirable but full training will be provided.

You must be able to work collaboratively with the general practice team to meet the needs of the patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.

Main duties of the job

Maintain a professional and effective reception service to patients.

Provide telephone and face to face access for patients to book, cancel and check appointments and respond to patient enquiries

Deal with patients and visitors in a calm and sympathetic manner

Maintain and update patient records and documentation

Process repeat prescription requests accurately and efficiently

Handle incoming and outgoing correspondence

Support the clinical team with administrative tasks as required

Maintain patient confidentiality and adhere to data protection policies

About us

Meadowside Medical Centre priorities are to deliver high quality care focused on the needs of the patient, to provide a positive supportive working environment for our team and to create a sustainable practice at the heart of the community.

We are a busy practice with a population list size of 8600 patients. We have a clinical team of 3 GP Partners, 4 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Practice Nurses, 1 Associate Practitioner and 1 Healthcare Assistant.

We are a friendly and cohesive team committed to working together in a happy and supportive working environment in which our team are strongly encouraged to realise their full potential. We welcome new ideas and actively encourage personal and professional development at all levels.

Job responsibilities

Opening and closing the surgery following surgery protocols to ensure building security

Booking appointments face-to-face, over the telephone and signposting patients to ensure the patient is booked with the right person at the right time and in the right place

Arriving patients for appointments

Receiving and recording requests for home visits, telephone consultations and taking messages

Keeping the reception area, noticeboards and waiting room tidy and presentable.

Manage incoming emails via generic inbox, online consultations, web contacts and signposting and taking all the appropriate actions.

Process patients change of address, telephone contact details etc.

Handling completed repeat prescription requests and processing appropriately

Receiving and recording payments for medicals, insurance reports etc.

Monitoring clinics and informing patients when there is a delay or clinicians are running late

Safely handling/processing specimens received from patients following practice protocols .

Taking messages and passing on information

Initiating contact with and responding to requests from patients , other team members and associated healthcare professionals and agencies

Cover sickness/annual leave of other Care Navigators on a fair share basis and work reasonable overtime when required to cover extended hours.

Ensure accurate processing and recording of information in accordance with practice procedures using the practice clinical system

Complete administrative tasks relating to patients records including filing, document management and ensuring patients can access reports, prescriptions etc.

Providing clerical access to practice staff as required, including word/data processing, filing, photocopying and scanning

Contact patients to arrange follow-up appointments, prescription collections etc.

Chaperone for clinicians (training provided)

Greeting visitors and asking them to complete the visitors book, informing the relevant manager/colleague of their arrival and escorting them where appropriate

Taking and receiving delivery of supplies

Answer and respond to incoming calls in a timely manner

Ensure effective handover of matters outstanding to incoming/remaining care navigators at the end of your working day

Take post to collection point.

Person Specification

Experience

• Experience of using EMIS Web
• Experience of working in a healthcare environment
• Experience and confidence working with computers and use of MS Office.
• Time management and ability to prioritise workload
• Good interpersonal and communication skills
• Experience of working in an administration setting
• Experience of working in a GP Practice
• Ability to follow policy and procedures
• Ability to work autonomously
• Accuracy in recording data
• Ability to deal with difficult and demanding situations
• Ability to work under pressure

Qualifications

• GCSE Grade A to C in English
• GCSE Grade A to C in Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.