GP Receptionist/Admin

Trinity Medical Centre; South Shields; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in South Shields is seeking a motivated Receptionist/Admin to join the team. The ideal candidate will possess excellent communication skills and be well-organised, with a strong capability to manage multi-tasking in a busy environment. Responsibilities include accurate processing of patient requests, handling enquiries, and ensuring efficient office operations. This position offers 27 hours per week, Monday to Friday, contributing significantly to patient care within a supportive team setting.

Qualifications

• Knowledge of working in General Practice and using EMIS Web are desirable.
• Practical experience in general office work and dealing with a range of admin tasks.
• Experience dealing effectively with the general public.

Responsibilities

• Accurate processing of repeat prescriptions.
• Signposting patients to appropriate health care professionals.
• Dealing with patient enquiries, both face to face and over the telephone.
• Managing, planning and prioritising tasks efficiently.

Skills

Excellent communication skills (Written and Oral)

IT and Keyboard skills

Ability to work under pressure

Well organised

Ability to follow procedures

Ability to handle situations of potential conflict

Education

Good standard of general education

Standard Grade English or equivalent

Standard Grade Mathematics or equivalent

Tools

EMIS Web

Microsoft Office

Job description

Trinity Medical Centre is a forward thinking and friendly GP Surgery with an approximate list size of 6500 patients. We aim to provide a safe, effective and easily accessible range of health services to all of our patients within a friendly and confidential environment. Delivered by a dedicated caring team in co-operation with colleagues in other health and social care agencies. We are a busy Practice situated in the heart of South Shields. Our team is made up of 3 GP Partners, 1 Salaried GP, an Advanced Nurse Practitioner, 2 Practice Nurses, a Health Care Assistant, a Phlebotomist and a full complement of administrative staff. An exciting opportunity has arisen for a motivated individual to join Trinity Medical Centre Reception/Admin team. This is a very interesting but demanding position in the Practice, ultimately responsible to the Practice Manager but under the day to day supervision of our Office Manager.

The vacancy is for 27 hours per week worked over 5 days, Monday to Friday

Main duties of the job

We are looking for a candidate who is well organised with excellent communication and computer/keyboard skills. Knowledge of working in General Practice and using EMIS Web are desirable but not essential.

The main tasks will be

• Accurate processing of repeat prescriptions
• Scanning and coding correspondence
• Signposting patients to appropriate health care professionals
• Dealing with patient enquiries, both face to face and over the telephone
• Taking home visit requests from patients
• Processing incoming emails and patient Tasks
• Front of house reception cover

About us

We are a veryfriendly, sincere and flexible team, but efficient and hard working withexcellent working conditions which assimilate the NHS agenda for change.

Job responsibilities

Purpose of the Post

The Receptionist/Admin plays a key role as a member of themedical reception team in providing efficient, helpful and sympathetic care toPractice patients, developing skills in equating Practice protocols with patientsdemands. Through sensible use ofinitiative, flexible approach and working to consistent high standards ofaccuracy, they will provide valuable help and support to the Partners and allcolleagues in the Primary Health Care team.You will be expected to manage, plan and prioritise tasks efficientlyand effectively to achieve and maintain a high standard of patient care.

The Post holder will show total respect and regard to confidentialityof patient information at all times.

See attached documents for full job description

Person Specification

Qualifications

• Good standard of general education.
• Standard Grade English or equivalent.
• Standard Grade Mathematics or equivalent.

Behaviours

• Performing well under pressure.
• Adaptability to change.
• Self motivated
• Flexibility and reliable.
• Confidentiality.
• Awareness of potential conflicts of interest.

Knowledge

• An understanding of a General Practice Reception environment.
• EMIS Web.

Experience

• Practical experience of general office work including answering telephones, providing a reception service and dealing with a range of admin tasks at the same time.
• Experience of using Microsoft Office.
• Experience of using own initiative.
• Experience of dealing effectively with the general public.
• Experience of working within a General Practice Reception environment.
• Practical experience of computerised recording systems.

Skills

• Excellent communication skills (Written and Oral).
• Must be well organised.
• IT and Keyboard skills.
• Ability to work under pressure while maintaining a positive professional attitude.
• Ability to follow procedures and work to deadlines.
• Ability to accurately process information.
• Ability to take accurate messages and follow up where necessary.
• Ability to work as part of a team.
• Ability to handle situations of potential conflict

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.