GP Receptionist

NHS; Salford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local healthcare provider in Salford is looking for a reliable Medical Receptionist. The role involves greeting patients, managing appointments, and supporting the daily operations of a busy GP practice. Ideal candidates will have strong communication skills, experience in customer service or healthcare, and be comfortable using IT systems. The position offers job stability, regular hours, and the opportunity to work with a supportive team, making a significant impact on local healthcare.

Benefits

Full training provided

Regular hours

Stable work environment

Qualifications

• Previous experience in a receptionist or customer service role, preferably in healthcare.
• Familiarity with NHS procedures and medical terminology is an advantage.
• DBS clearance may be required.

Responsibilities

• Provide a professional reception and administrative service to patients.
• Manage appointments and handle enquiries at the practice.
• Ensure patient confidentiality in line with NHS guidelines.

Skills

Excellent communication and interpersonal skills

Strong IT skills

Ability to multitask and remain calm under pressure

Empathy and patient-focused approach

Education

Good standard of general education (GCSEs or equivalent)

Tools

EMIS Web

Job description

We are looking for a reliable, well-organised individualwith strong communication skills to join our busy GP practice inSalford as a Medical Receptionist. This is a key role at the front ofthe practice where you will be responsible for supporting patients andensuring the smooth running of daily operations. You will be the first point of contact for patients,whether in person or over the phone, so professionalism, accuracy, and acalm manner are essential. If you work well under pressure, have goodIT skills, and enjoy working as part of a team, this could be agreat opportunity for you.

You will be joining an experienced and supportive team,with full training provided. The role offers job stability, regularhours, and the chance to contribute to your local NHS service.

Main duties of the job

The Medical Receptionist plays a vital role in theday-to-day running of the practice. Key responsibilities include:

• .Greeting and assisting patients in person and by phoneBooking, amending, and cancelling appointments using EMIS Web
• Processing repeat prescription requests and liaisingwith
• Registering new patients and updating patient recordsaccurately

Managing incoming and outgoing communications (calls,emails, post)

• .Assisting with patient queries and preparing documentsfor the clinical team
• Maintaining patient confidentiality in line with NHSguidelines
• Signposting patients to appropriate services whennecessary
• Providing cover for colleagues during absences andsupporting general operations.
• You will need to be confident using IT systems, able tomultitask, and comfortable working in a busy environment.
• Scanning, coding, and filing clinical documents

About us

We are a well-established and busy GP practice based in Salford, providing care to a large and diverse patient population. Our team includes GPs, nurses, Pharmacists and administrative staff who work together to deliver efficient and high-quality primary care services.

We aim to provide timely and professional support to patients, with a focus on clear communication and efficient service. As part of the NHS, we work to high standards of confidentiality, data protection, and patient care.

Staff are supported with on-the-job training and ongoing development, and we promote a collaborative working environment. This is a good opportunity to join a stable and experienced team making a direct impact in the local healthcare.

Job responsibilities

Job Purpose:

To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the general practice team. The role involves being the first point of contact for patients, managing appointments, handling enquiries, and supporting the smooth running of the practice.

Key Responsibilities: Reception Duties:

• Greet patients and visitors in a courteous and efficient manner.
• Answer telephone calls promptly, deal with enquiries, and redirect calls as appropriate.
• Make, cancel, and reschedule patient appointments using the clinical system (e.g., EMIS, SystemOne, Vision).
• Ensure the reception area is tidy and always welcoming.
• Register new patients and process necessary paperwork.
• Explain practice procedures and services to new and existing patients.
• Handle requests for home visits, repeat prescriptions, and test results.
• Ensure patient confidentiality is maintained at all times, in line with GDPR and NHS policies.

Administrative Tasks:

• Input and update patient information on the clinical system accurately.
• Process incoming and outgoing mail, including scanning documents into patient records.
• Assist in maintaining stocks of forms and other stationery.
• Attend and participate in staff meetings and training sessions.
• Provide cover for colleagues during absences, holidays, or busy periods.

Key Skills and Attribute

• Excellent communication and interpersonal skills.
• Strong IT and data entry skills; experience with GP clinical systems desirable.
• Ability to multitask, prioritise workload, and remain calm under pressure.
• Friendly, empathetic, and patient-focused approach.
• High level of discretion and confidentiality.

Qualifications and Experience:

• Previous experience in a receptionist or customer service role (healthcare experience preferred).
• Good standard of general education (GCSEs or equivalent).
• Familiarity with NHS procedures and medical terminology is an advantage.
• DBS clearance may be required.

Working Conditions:

• Based in a busy GP practice environment.
• May involve occasional Saturday or evening shifts.
• Continuous patient interaction: a high degree of professionalism and emotional intelligence is required.

Person Specification

Qualifications

• Good general education (GCSE or equivalent in English and Maths)

Experience

• Experience in a customer service, administrative, or receptionist role
• Experience working in a busy office or team environment
• Previous experience working in a GP surgery, healthcare setting, or
• with EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.