GP Practice Manager

The Methodist Church in Britain; Sheffield; On-site; GBP 42,000 - 59,000; Full time

Job summary

Forge Health Group operates two surgery sites and is seeking a Practice Manager to run day-to-day operations, oversee staff, governance and finances.

You will lead workforce planning, manage staff wellbeing, and contribute to strategic development. Previous GP practice management experience is essential; SystmOne experience is desirable but not required.

Qualifications

• GP practice management experience required.
• Experience with rota management and workforce planning.
• Experience handling patient concerns or complaints.
• Knowledge of GP practice finance, including claims and reimbursement.

Responsibilities

• Lead day-to-day operational management of both practice sites.
• Manage clinical and administrative staff, including absence, performance and conduct.
• Coordinate workforce planning, staff rotas, recruitment, induction and retention.
• Act as practice complaints lead, coordinating investigations and responses to patient concerns.
• Oversee practice finances, including budgeting, income streams and financial monitoring.
• Lead quality improvement projects and review operational processes.
• Maintain governance, policies and procedures, and support CQC readiness.
• Support delivery of primary care contracts and monitor performance against agreed standards.
• Support appraisals, training, professional development and staff wellbeing.
• Ensure learning from incidents, complaints, audits and patient feedback is acted on.
• Contribute to senior management discussions and the strategic development of the practice.
• Build working relationships across the multidisciplinary team and communication across both sites.

Skills

HR & people management

Communication skills

Organisational skills

Autonomy

Decision making

Data literacy

Education

A-level or equivalent

Degree-level education

Leadership/management qualification

Primary care/NHS management qualification

Tools

SystmOne

Job description

Forge Health Group's two surgery sites are seeking a Practice Manager to run day-to-day operations and report to the GP Partners. The work covers staffing and rotas, HR and people management, the practice complaints process, quality improvement and governance, and financial oversight of the practice. It is a Training Practice serving a deprived and diverse population, with a multidisciplinary team including GPs, nurses and pharmacists. Previous GP practice management experience is essential, and SystmOne experience is desirable but not required.

What the job involves

• Lead day-to-day operational management of both practice sites
• Manage and support clinical and administrative staff, including absence, performance and conduct
• Coordinate workforce planning, staff rotas, recruitment, induction and retention
• Act as practice complaints lead, coordinating investigations and responses to patient concerns
• Oversee practice finances, including budgeting, income streams and financial monitoring
• Lead quality improvement projects and review operational processes
• Maintain governance, policies and procedures, and support CQC readiness
• Support delivery of primary care contracts and monitor performance against agreed standards
• Support appraisals, training, professional development and staff wellbeing
• Ensure learning from incidents, complaints, audits and patient feedback is acted on
• Contribute to senior management discussions and the strategic development of the practice
• Build working relationships across the multidisciplinary team and communication across both sites

Qualifications

• Educated to A level or equivalent
• Evidence of relevant management or leadership training
• Evidence of HR or people-management training or equivalent practical experience
• Evidence of continuing professional development relevant to NHS management

Experience

• Previous GP practice management experience
• Experience of rota management and workforce planning
• Experience of managing patient concerns or complaints
• Knowledge and experience of GP practice finance, including claims, reimbursement and financial monitoring

Skills & knowledge

• Strong HR and people-management knowledge
• Excellent communication and interpersonal skills
• Strong organisational and prioritisation skills
• Ability to work autonomously and make sound management decisions
• Confidence managing difficult or sensitive situations
• Good IT skills and ability to use data to support decisions

Other

• Practical, solutions-focused approach

Nice to have

• CIPD or recognised HR training, or substantial practical HR experience
• Experience of quality improvement, or QI training or qualification
• Experience of CQC and healthcare governance
• Experience of SystmOne, with training provided if needed
• Degree-level education
• Formal management or leadership qualification
• Primary care or NHS management qualification

What’s offered

• Competitive salary
• NHS Pension Scheme membership
• Ongoing professional development opportunities