Assistant Practice Manager

The Methodist Church in Britain; Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Home working up to two days a week

Opportunities for professional develop

Potential progression to Practice 
Mgr

Supportive, close-knit team

Job summary

St George's Medical Centre in Manchester is seeking an Assistant Practice Manager to support the Practice Manager with day-to-day operations and to lead administrative teams. The role involves handling patient complaints and contributing to quality improvement projects, with opportunities to develop leadership skills.

Applicants from outside GP practice are welcome if they bring strong management and leadership abilities.

Qualifications

• GCSE English and Maths or equivalent literacy and numeracy skills.
• Evidence of ongoing learning and professional development in management or healthcare administration.

Responsibilities

• Support the Practice Manager in the day-to-day running of the practice and its administrative functions
• Manage and investigate patient complaints under practice policy and NHS procedures, preparing responses within timescales
• Assist with the management, supervision, training and development of reception and administrative teams
• Support staff recruitment, induction, appraisals, wellbeing and professional development
• Support the planning, coordination and delivery of quality improvement projects and clinical audits
• Use data, audits, feedback and complaints to identify trends and inform improvements
• Monitor practice workload, performance targets and key performance indicators
• Support CQC compliance, clinical governance, health and safety, risk management and practice policies
• Maintain records and uphold confidentiality, data protection and information governance standards
• Coordinate practice projects, NHS initiatives, enhanced services and contractual requirements
• Support effective use of clinical and administrative systems to improve efficiency
• Deputise for the Practice Manager when required

Skills

IT systems

Record keeping

Confidential information

Collaboration

Communication

Initiative

Education

GCSE English & Maths

Management/Healthcare admin qualification or training

Job description

Assistant Practice Manager post at St George's Medical Centre, a GP practice caring for around 7,600 patients, working alongside the Practice Manager. The role covers day-to-day operations, supporting the reception and administrative teams, handling patient complaints and coordinating quality improvement projects. Up to two days a week can be worked from home, subject to practice needs, and the post offers a route towards Practice Manager. Candidates from outside GP practice may apply if they bring strong management and leadership skills.

What the job involves

• Support the Practice Manager in the day-to-day running of the practice and its administrative functions
• Manage and investigate patient complaints under practice policy and NHS procedures, preparing responses within timescales
• Assist with the management, supervision, training and development of reception and administrative teams
• Support staff recruitment, induction, appraisals, wellbeing and professional development
• Support the planning, coordination and delivery of quality improvement projects and clinical audits
• Use data, audits, feedback and complaints to identify trends and inform improvements
• Monitor practice workload, performance targets and key performance indicators
• Support CQC compliance, clinical governance, health and safety, risk management and practice policies
• Maintain records and uphold confidentiality, data protection and information governance standards
• Coordinate practice projects, NHS initiatives, enhanced services and contractual requirements
• Support effective use of clinical and administrative systems to improve efficiency
• Deputise for the Practice Manager when required

Qualifications

• GCSE English and Maths or equivalent literacy and numeracy skills
• Evidence of ongoing learning and professional development in management or healthcare administration

Experience

• Management experience, with the ability to support, motivate and develop a team
• Managing competing priorities, organising workloads and meeting deadlines
• Handling challenging situations, resolving problems and dealing with complaints professionally
• Reviewing processes and identifying efficiency and service improvementsCoordinating tasks, projects or improvement activities to completion

Skills & knowledge

• Using IT systems, keeping accurate records and handling confidential information
• Working collaboratively, communicating effectively and taking initiative

Nice to have

• Experience in a GP practice, primary care or another healthcare setting
• Knowledge of NHS systems, GP practice operations and contractual requirements
• Complaints handling experience in an NHS or healthcare setting, or training in it
• Experience of QI, clinical audit or service change, including implementing new processes or policies, or project management training
• Knowledge of CQC requirements, clinical governance, risk management and information governance, or related training
• Monitoring performance indicators, analysing data and reporting outcomes
• Experience of staff recruitment, induction, training, appraisal or performance management
• A management or leadership qualification, or a qualification in healthcare management or business administration

What’s offered

• Home working up to two days a week, subject to the needs of the practice
• Opportunities for professional development
• Potential progression to Practice Manager
• Supportive, close-knit team environment
• Varied and rewarding role