Practice Manager/Business Manager

The Methodist Church in Britain; Sherston; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

NHS pension plan

Generous holiday entitlement

Flexible working hours

Free parking

Opportunities for professional develop

Career progression

Happy, supportive and dynamic work环境

Involvement in building a new health施設

Job summary

Tolsey Surgery in the Cotswold village of Sherston seeks a capable practice manager to replace the current manager who is relocating. You will oversee daily operations, HR, budgeting and liaison with GPs and the primary care network, while supporting plans for a new health facility.

The role requires strong leadership, organisational prowess and a background in healthcare, HR or financial management, with a commitment to excellent patient care and service delivery.

Qualifications

• Background in human resources, financial management and healthcare services.
• Strong interpersonal and communication skills with staff and patients.
• Ability to lead a diverse team and plan strategically.

Responsibilities

• Manage day-to-day operations of the practice, ensuring efficiency and high-quality service delivery.
• Develop and maintain operational policies and procedures that support productivity and compliance with CQC, NHS and industry regulations.
• Drive change management initiatives to improve practice performance and patient care.
• Lead staff, fostering a positive environment, and help organise rotas and staff leave.
• Oversee HR functions including recruitment, training, performance evaluations and employee relations.
• Implement financial management, including budgeting, cash flow forecasting, expense tracking and financial reporting.
• Ensure compliance with financial regulations and timely submission of financial records, accounts, pensions and staff benefits.
• Coordinate with partners, GPs, nursing and other staff to support patient care and satisfaction, and ensure clear internal communication.
• Organise regular practice, clinical, financial and training meetings.
• Manage inventory control for medical supplies and equipment.
• Liaise with IT to ensure the smooth running of the practice.
• Address premises and facilities issues promptly to keep them to a good and clean standard.

Skills

Leadership

Strategic planning

Organisation

Communication

Staff management

Education

Degree-level education in healthcare or business

Job description

Tolsey Surgery, a dispensing GP practice in the Cotswold village of Sherston, is seeking a practice manager to replace its current manager, who is relocating. The post oversees day-to-day running of the practice, covering HR, budgeting and forecasting, staff leadership and liaison with GPs and the primary care network. The practice serves 3,300 rural patients, is a teaching and training site, and is helping plan a new surgery for the village. Candidates need strong leadership and organisational skills and a background in healthcare, HR or financial management.

What the job involves

• Manage day-to-day operations of the practice, ensuring efficiency and high-quality service delivery
• Develop and maintain operational policies and procedures that support productivity and compliance with CQC, NHS and industry regulations
• Drive change management initiatives to improve practice performance and patient care
• Lead staff, fostering a positive environment, and help organise rotas and staff leave
• Oversee HR functions including recruitment, training, performance evaluations and employee relations
• Implement financial management, including budgeting, cash flow forecasting, expense tracking and financial reporting
• Ensure compliance with financial regulations and timely submission of financial records, accounts, pensions and staff benefits
• Coordinate with partners, GPs, nursing and other staff to support patient care and satisfaction, and ensure clear internal communication
• Organise regular practice, clinical, financial and training meetings
• Manage inventory control for medical supplies and equipment
• Liaise with IT to ensure the smooth running of the practice
• Address premises and facilities issues promptly to keep them to a good and clean standard

What’s required

Experience

• Background in human resources, financial management and healthcare services

Skills & knowledge

• Strong interpersonal and communication skills to work with staff and patients
• Strong leadership and strategic planning skills to lead a diverse team
• Exceptional organisational skills and attention to detail managing multiple tasks

Other

• Passion for excellent patient care and commitment to an outstanding service in a GP surgery environment

Nice to have

• Degree-level education in healthcare or business
• Proven experience in financial management, including budgeting and forecasting
• Strong knowledge of human resources practices and financial management principles

What’s offered

• NHS pension plan
• Generous holiday entitlement
• Flexible working hours
• Free parking
• Opportunities for professional development and career progression
• Happy, supportive and dynamic work environment
• Involvement in building a new health facility for the local population