Group Practice Manager

The Methodist Church in Britain; Grimsby; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

NHS pension scheme

27 days annual leave

NHS car fleet scheme

NHS home electronics scheme

Cycle to work scheme

Blue Light card

Job summary

The Methodist Church in Britain seeks an experienced Group Practice Manager to lead day-to-day operations across a portfolio of GP practices. The role focuses on staffing, governance, complaints handling and ensuring services meet NHS standards and CQC requirements.

Post holders act as the named CQC Registered Manager and work full-time, Monday to Friday, with a strong emphasis on recruitment, team development and service improvement.

Qualifications

• Degree or equivalent management experience in primary care, healthcare management, business management or related field.
• Significant management experience in general practice, primary care, NHS or healthcare settings.
• Knowledge of NHS primary care systems, processes, structures and contractual requirements.
• Knowledge of CQC regulations and regulatory requirements.

Responsibilities

• Provide operational leadership across a portfolio of GP practices, covering staff, resources and service delivery.
• Manage performance, sickness absence, annual leave, appraisals and compliance with organisational policies.
• Oversee diary coordination, patient enquiries and complaints.
• Plan rotas to keep staffing safe across practices, working with the rota team.
• Ensure practices deliver safe, effective, patient-focused services under implemented policies and procedures.
• Identify where new or updated operational protocols and procedures are needed.
• Support recruitment, onboarding and retention, and ensure staff understand objectives and service standards.
• Lead and develop practice teams to build a positive, inclusive, high-performing culture.
• Lead operational governance and compliance with policy, statutory requirements and NHS standards.
• Act as the CQC Registered Manager, ensuring regulated activities meet CQC standards.
• Oversee estates, business continuity and service improvement across the portfolio.

Skills

NHS knowledge

Regulatory knowledge

Education

Degree or equivalent in primary care/healthcare management

Job description

Primary Care 24, a not-for-profit social enterprise delivering mostly NHS contracts, is recruiting one of four Group Practice Managers, each covering a portfolio of GP practices. The role covers day-to-day running of practice operations, from staffing and rotas to complaints, estates, continuity planning and governance. Post holders also act as the named CQC Registered Manager and work full-time, Monday to Friday. Candidates need significant management experience in general practice or NHS settings, plus knowledge of NHS primary care contracts and CQC regulation.

What the job involves

• Provide operational leadership across a portfolio of GP practices, covering staff, resources and service delivery
• Manage performance, sickness absence, annual leave, appraisals and compliance with organisational policies
• Oversee diary coordination, patient enquiries and complaints
• Plan rotas to keep staffing safe across practices, working with the rota team
• Ensure practices deliver safe, effective, patient-focused services under implemented policies and procedures
• Identify where new or updated operational protocols and procedures are needed
• Support recruitment, onboarding and retention, and make sure staff understand objectives and service standards
• Lead and develop practice teams to build a positive, inclusive, high-performing culture
• Lead operational governance and compliance with policy, statutory requirements and NHS standards
• Act as the CQC Registered Manager, ensuring regulated activities meet CQC standards
• Oversee estates, business continuity and service improvement across the portfolio

What’s required

Qualifications

• Degree, or equivalent management experience, in primary care, healthcare management, business management or a related field

Experience

• Significant management experience in general practice, primary care, NHS or healthcare settings
• Experience managing staff or a service, including one-to-ones, appraisals and performance management
• Experience leading multidisciplinary teams

Skills & knowledge

• Knowledge of NHS primary care systems, processes, structures and contractual requirements
• Knowledge of CQC regulations and regulatory requirements

What’s offered

• 27 days annual leave, with previous NHS service taken into account
• NHS pension scheme
• NHS car fleet scheme
• NHS home electronics scheme
• Cycle to work scheme
• Eligibility for Blue Light card
• Colleague wellbeing package: doctor line, Westfield Rewards, wellbeing support and gym discounts
• Colleague events