Site Manager

The Methodist Church in Britain; Royal Borough of Kingston upon Thames; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Career development opportunities

Investment in staff development

Job summary

Groves Health operates GP practices across multiple sites and seeks a Site Manager to lead day-to-day operations, ensuring safe and high-quality patient services.

You will oversee administrative and reception teams, manage workforce matters, and ensure governance, risk, and contractual compliance in a dynamic NHS primary care setting.

Qualifications

• A-Level standard or equivalent experience.
• GCSE grade C/4 or above in English and Mathematics.
• Management qualification at Level 5 or above, or willingness to obtain within 12 months.
• Evidence of continuing professional development.

Responsibilities

• Provide operational leadership and oversee day-to-day running of the practice, ensuring safe, high-quality patient services.
• Lead, support and develop administrative and reception teams.
• Manage workforce matters including recruitment, induction, performance, absence, wellbeing and mandatory training.
• Ensure compliance with CQC standards, NHS contractual requirements, GDPR, health and safety, safeguarding and practice policies.
• Lead the investigation and management of complaints, significant events and incidents.
• Monitor performance and support QOF, enhanced services and other contractual targets.
• Work with partners, the senior management team, PCN colleagues and external organisations, and contribute to wider organisational projects.
• Oversee governance, risk management, business continuity and quality assurance.
• Manage premises, facilities, IT systems and operational resources.
• Support payroll, pensions, workforce administration and financial processes with Finance and HR.
• Lead communication across the practice, including regular team meetings.
• Deputise for senior management and undertake other duties commensurate with the role.

Skills

Operational leadership

Team management

IT & data management

Communication

Compliance management

Education

A-Level standard

GCSE English & Maths (C/4+)

Level 5 management qualification

CPD evidence

Tools

EMIS Web

Docman

Microsoft Office

Job description

Site Manager running the day-to-day operations of one of Groves Health's GP practices, a multi-site NHS primary care provider. The post leads the administrative and reception team and oversees performance, governance, and compliance with CQC and NHS contractual standards. It gives autonomy over one site, with support from the wider group's management team and involvement in organisation-wide projects. A Level 5 management qualification, or willingness to gain one within 12 months, is needed.

What the job involves

• Provide operational leadership and oversee day-to-day running of the practice, ensuring safe, high-quality patient services
• Lead, support and develop administrative and reception teams
• Manage workforce matters including recruitment, induction, performance, absence, wellbeing and mandatory training
• Ensure compliance with CQC standards, NHS contractual requirements, GDPR, health and safety, safeguarding and practice policies
• Lead the investigation and management of complaints, significant events and incidents
• Monitor performance and support QOF, enhanced services and other contractual targets
• Work with partners, the senior management team, PCN colleagues and external organisations, and contribute to wider organisational projects
• Oversee governance, risk management, business continuity and quality assurance
• Manage premises, facilities, IT systems and operational resources
• Support payroll, pensions, workforce administration and financial processes with Finance and HR
• Lead communication across the practice, including regular team meetings
• Deputise for senior management and undertake other duties commensurate with the role

Qualifications

• A-Level standard or equivalent experience
• GCSE grade C/4 or above in English and Mathematics
• Management qualification at Level 5 or above, or willingness to obtain within 12 months
• Evidence of continuing professional development

Experience

• Significant management experience in General Practice, primary care or the NHS
• Leading and developing multidisciplinary teams
• Managing day-to-day practice operations and service delivery
• Workforce management, including recruitment, performance and staff development
• Managing complaints, incidents and organisational change

Skills & knowledge

• Financial management, budgeting and resource planning
• CQC compliance, clinical governance and risk management
• Delivering NHS contractual requirements, including QOF and enhanced services
• Strong IT and data management, including clinical systems and performance reporting
• Excellent IT skills including Microsoft Office

Nice to have

• Previous experience as a Practice Manager
• Managing multiple GP practice sites
• Premises, facilities, procurement and contract management
• Supporting partnership or board meetings and governance
• Leading strategic projects and implementing digital healthcare initiatives
• Experience with EMIS Web, Docman or Rapid Health clinical systems
• Managing CQC inspections with positive outcomes
• Degree or equivalent, or ILM Level 5, AMSPAR Primary Care Management, CIPD or finance/healthcare management qualification

What’s offered

• Career development opportunities within a multi-site organisation
• Investment in staff development