Practice Manager

The Methodist Church in Britain; Milton Keynes; On-site; GBP 42,000 - 56,000; Full time

Job summary

Asplands Medical Centre in Milton Keynes is recruiting a Practice Manager to lead operations across a dispensing and training practice with six GP partners and around 50 staff. The role covers HR, premises, complaints, regulatory compliance and budgeting, advising the partners on financial and business development.

The post involves workforce planning, strategic development support, payroll oversight, and ensuring NHS regulatory targets are met. A healthcare setting background is preferred.

Qualifications

• Literacy and numeracy sufficient to manage a small to medium sized business.
• Experience managing multidisciplinary teams and complex budgets.
• Experience delivering projects in a healthcare or service environment.

Responsibilities

• Lead operational management, including HR, premises, complaints and regulatory compliance.
• Manage the practice's overall performance, supported by the management and support team.
• Advise the partners on financial and business management and support strategic development.
• Oversee HR processes, including recruitment, checks, appraisals and staff performance.
• Plan workforce to ensure an appropriate skill mix and staff training.
• Manage financial planning, budget setting, forecasting and income maximisation.
• Oversee payroll and pensions, with accurate reporting and submissions.
• Ensure CQC compliance, NHS England contractual obligations, and QOF and commissioned service targets are met.
• Oversee the significant event and complaints processes.
• Lead and coordinate projects, including business cases for new services.
• Oversee the practice IT system, including DSPT compliance.
• Manage premises, facilities, health and safety, and risk assessments

Skills

HR management

Budgeting

Project management

Leadership

Education

Literacy and numeracy

Tools

Xero accounting

Job description

Asplands Medical Centre is recruiting a Practice Manager to lead operations across a dispensing and training practice with six GP partners and around 50 staff. The job covers HR, premises, complaints, regulatory compliance and budgeting, and includes advising the partners on financial and business development. The practice serves 12,500 patients across two sites and was rated Good by the CQC this year, so the scope is wide. General practice experience is preferred, though transferable skills are considered.

What the job involves

• Lead operational management, including HR, premises, complaints and regulatory compliance
• Manage the practice's overall performance, supported by the management and support team
• Advise the partners on financial and business management and support strategic development
• Oversee HR processes, including recruitment, checks, appraisals and staff performance
• Plan workforce to ensure an appropriate skill mix and staff training
• Manage financial planning, budget setting, forecasting and income maximisation
• Oversee payroll and pensions, with accurate reporting and submissions
• Ensure CQC compliance, NHS England contractual obligations, and QOF and commissioned service targets are met
• Oversee the significant event and complaints processes
• Lead and coordinate projects, including business cases for new services
• Oversee the practice IT system, including DSPT compliance
• Manage premises, facilities, health and safety, and risk assessments

What’s required

Qualifications

• Literacy and numeracy sufficient to manage a small to medium sized business

Experience

• Managing multidisciplinary teams
• Financial management, including forecasting and budgeting
• Successfully developing and implementing projects
• HR processes, workforce planning and development
• Performance management, including appraisals, staff development and disciplinary procedures

Nice to have

• Experience in a practice management role
• Xero accounting experience
• Experience working in a healthcare setting
• NHS, primary care or general practice experience
• Relevant health and safety experience
• Degree in healthcare or business
• Leadership or management qualification