Practice Manager

The Methodist Church in Britain; North Waterhouse Farm; On-site; GBP 52,000 - 76,000; Full time

Job summary

Springfield House Medical Centre in the UK is seeking an experienced Practice Manager to lead daily operations, supporting the GP Partners and supervising a team of 20+ across reception, administration and the wider multidisciplinary team.

You will oversee governance, budgets and NHS performance, ensure safety and information governance, and drive service development in collaboration with the Primary Care Network to maintain high-quality patient care.

Qualifications

• Significant management or leadership experience, ideally in general practice or primary care.
• Experience managing budgets, resources and competing priorities.
• Excellent organisational and interpersonal skills.

Responsibilities

• Lead the operational day-to-day running of the practice, working with the GP Partners.
• Lead and manage the practice team, including staffing levels, recruitment, performance and development.
• Oversee clinical and operational governance, CQC compliance, risk management and practice policies.
• Manage budgets, resources and expenditure, including staffing costs.
• Oversee NHS contractual performance, QOF administration and reporting deadlines.
• Oversee patient access, appointment systems, complaints and patient feedback.
• Ensure safeguarding, health and safety, confidentiality and information governance arrangements are in place.
• Oversee premises, equipment, maintenance and contractor arrangements.
• Lead service development and change, working with the Primary Care Network and wider NHS.
• Oversee reception and administrative processes and the use of EMIS and digital triage systems.
• Maintain workforce records, induction and mandatory training.
• Work with the ICB, community organisations and external suppliers.

Skills

Staff management

Leadership

Governance & compliance

Budget management

NHS primary care knowledge

Communication

Problem solving

Education

GCSE English and Maths

Tools

EMIS Web

Microsoft Office

Job description

Practice Manager role at Springfield House Medical Centre, a GP training practice serving over 7,000 patients. The post runs day-to-day operations alongside the GP Partners, leading a team of 20 or more across reception, administration and the wider multidisciplinary team. It is full-time with flexible and compressed hours on offer, and the practice holds a CQC rating of Good. Candidates need significant management experience, ideally in general practice or primary care.

What the job involves

• Lead the operational day-to-day running of the practice, working with the GP Partners
• Lead and manage the practice team, including staffing levels, recruitment, performance and development
• Oversee clinical and operational governance, CQC compliance, risk management and practice policies
• Manage budgets, resources and expenditure, including staffing costs
• Oversee NHS contractual performance, QOF administration and reporting deadlines
• Oversee patient access, appointment systems, complaints and patient feedback
• Ensure safeguarding, health and safety, confidentiality and information governance arrangements are in place
• Oversee premises, equipment, maintenance and contractor arrangements
• Lead service development and change, working with the Primary Care Network and wider NHS
• Oversee reception and administrative processes and the use of EMIS and digital triage systems
• Maintain workforce records, induction and mandatory training
• Work with the ICB, community organisations and external suppliers

What’s required

Qualifications

• GCSE English and Maths or equivalent literacy and numeracy skills

Experience

• Significant experience in a management or leadership role, ideally in general practice or primary care
• Demonstrable staff management experience, including recruitment, performance management and staff development
• Experience of managing budgets, resources and competing priorities

Skills & knowledge

• Strong knowledge of GP practice operations, NHS primary care and contractual requirements
• Knowledge of CQC requirements, clinical governance, safeguarding, health and safety and information governance
• Excellent organisational, communication and interpersonal skills
• Ability to lead, motivate and support a multidisciplinary team
• Ability to analyse information, solve problems and implement service improvements
• Proficient IT skills, including Microsoft Office and practice management systems

Other

• Ability to work independently, use initiative and make sound decisions
• Commitment to confidentiality, equality, diversity and high-quality patient care

Nice to have

• Previous experience as a GP Practice Manager, Deputy Practice Manager or in a primary care management role
• Level 5 management or leadership qualification, or equivalent
• Knowledge of NHS GP contracts, QOF, enhanced services and incentive schemes
• Experience of CQC inspections, regulatory compliance and quality improvement
• Experience of EMIS Web, clinical systems and digital tools used in general practice
• Experience of working with a PCN, ICB and other healthcare organisations
• Experience of managing complaints, significant events and clinical governance processes
• Workforce planning, training practices and supporting learners within primary care