GP Out of Hours Administrative Support Officer | Cheshire and Wirral Partnership NHS FoundationTrust

Cheshire and Wirral Partnership NHS Foundation Trust; Chester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare service provider in Chester is seeking a part-time administrative support for the GP Out of Hours Service. The successful candidate will assist the clinical team by handling phone enquiries, supporting service operations, and ensuring smooth communication with patients and staff. This role is ideal for candidates with strong organizational and communication skills, and the ability to maintain confidentiality. The position offers flexible hours with specific shift patterns and supports the Real Living Wage.

Benefits

Real Living Wage

Supportive work environment

Training and development opportunities

Qualifications

• Experience handling phone enquiries and administrative tasks.
• Ability to support clinical and non-clinical staff.
• Understanding of confidentiality regarding patient information.

Responsibilities

• Assist in the provision of GP Out of Hours Service.
• Answer health-professional phone line and add cases to SystmOne.
• Support smooth running of the service.
• Act as a chaperone and first point of contact.
• Liaise with other Out-of-Hours providers.

Skills

Communication skills

Organizational skills

Confidentiality

Customer service

Job description

The post holder will assist in the provision of a GP Out of Hours Service to the patients of Western Cheshire by supporting the clinical team in an administration capacity.

Shift Details

Part‑time hours are available as per the shift pattern below – please contact Ellie Malam ([e-mail]) with any queries.

• Week 1 – Friday 18:30 – 22:00 (3.5 hour shift)
• Week 2 – Friday 18:30 – 22:00 (3.5 hour shift)
• Week 4 – Friday 18:30 – 22:00 (3.5 hour shift)
• Week 4 – Friday 22:00 – 08:00 (9.5 hour shift)
• Week 4 – Saturday 22:00 – 08:00 (9.5 hour shift)

Responsibilities

1. Answer the health‑professional phone line and add cases to SystmOne (e.g. blood results, referrals, AVS calls).
2. Support clinical and non‑clinical staff and service users to contribute to the smooth running of the service.
3. Receive specimens from patients and record these on the audit trail to be taken to the lab.
4. Act as a chaperone when required.
5. Act professionally as the first point of contact with service users and staff members, promoting good public relations.
6. Liaise with other Out‑of‑Hours providers to transfer patients outside of the Western Cheshire boundary area in line with the cross‑border agreement, and communicate with satellite‑base staff to ensure the service runs smoothly.
7. Attend staff meetings.
8. Follow special notes procedures to add alerts to patient records, ensuring the flow of communication between the service and other healthcare providers.
9. Handle telephone and face‑to‑face enquiries, concerns or comments, answer calls, take messages and record appropriate messages while respecting confidentiality.
10. Contact the Physical Health On‑Call Tier 2 manager as required.
11. Follow the Business Continuity Plan in the event of a service failure to ensure continuous running of the service.

Additional Information

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Shortlisting for this vacancy is due to commence on 05/01/2026 and the proposed interview dates are 12/01/2026 or 14/01/2026.

See the full job description for further details of the main responsibilities.

Company Overview

Cheshire and Wirral Partnership (CWP) provides health and care services for over one million people, including mental health, learning disability, community physical health and all‑age disability care, and operates three GP surgeries in Cheshire. We employ around 4,500 staff across 73 sites spanning Wirral, Cheshire, Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Equal Opportunities

If you have a disability that meets the definition set out in the Equality Act 2010 and you can show that you meet the ‘essential’ criteria described in the person specification, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Applicants who are part of an armed forces community that meet the essential criteria are encouraged to apply; the Guaranteed Interview Scheme is offered to them.

Applicants are advised to apply early; if a large number of applications are received, the vacancy may close prior to the advertised date.

Application Information

Contact our recruitment team via email at [e-mail] or by calling 01244 393100 for guidance on completing your application. Please note that applicants will be required to pay for their DBS check – costs are deducted from salary following appointment. A small annual fee of £16 applies for the DBS Update Service.

New entrants to the NHS will commence on the minimum of the scale stated above.

Closing Date

This advert closes on Sunday 4 Jan 2026.