Governance & Performance Coordinator — Service Improvement

Wollborg Michelson Personnel Service Inc; Birmingham; On-site; GBP 37,000 - 46,000; Full time

Job summary

Birmingham City Council is seeking a Business Support Coordinator to provide coordination across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. You will work with colleagues to ensure statutory compliance, analyse performance information and contribute to effective business planning.

The role is permanent, Grade C, 36.5 hours per week, with a salary range of £36,581 to £45,529.

Qualifications

• Exceptional administration skills are required.
• Experience coordinating governance, compliance, complaints, business planning or performance activities.
• Ability to collate, analyse and present information clearly, including producing reports.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and build effective working relationships across an organisation.
• Good IT skills and experience using business systems and performance data.

Responsibilities

• Coordinate governance, compliance, FOI and Subject Access Request processes.
• Support the investigation and management of complaints, enquiries and service improvement activities.
• Contribute to business planning, performance monitoring and reporting.
• Analyse information, identify trends and help develop improvement actions.
• Build effective relationships with managers and corporate teams to support service delivery.

Skills

Administration

Governance coordination

Complaints handling

Performance reporting

Stakeholder engagement

Organisational skills

IT skills

Analytical thinking

Tools

Business systems

Performance data

Job description

Birmingham City Council is seeking a Business Support Coordinator to provide coordination across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. You will work with colleagues to ensure statutory compliance, analyse performance information and contribute to effective business planning.

The role is permanent, Grade C, 36.5 hours per week, with a salary range of £36,581 to £45,529.