Commissioning Support Officer: Data & Performance

Birmingham City Council; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

Birmingham City Council is seeking a proactive Support Officer – Commissioning to assist with performance information, reporting and service improvement for commissioned services in Birmingham. You will collaborate with colleagues, service users and partner organisations to support planning, evaluation and continuous improvement.

The role focuses on collecting and analysing performance data, preparing management information and supporting service reviews to deliver better outcomes for citizens.

Qualifications

• Experience engaging with a wide range of stakeholders to develop, maintain and review services.
• Experience producing management information using appropriate tools.
• Strong interpersonal and communication skills, including listening, empathy, negotiation and stakeholder engagement.
• The ability to undertake numerical or contextual analysis.
• An understanding of how service outputs contribute to positive outcomes for citizens.
• A commitment to ongoing professional development and continuous improvement.

Responsibilities

• Supporting the collection, analysis and interpretation of performance information and data.
• Helping prepare reports, management information and performance updates.
• Supporting service reviews, needs assessments and value-for-money exercises.
• Building and maintaining effective relationships with stakeholders, suppliers, service users and partner organisations.
• Contributing to the planning, development and improvement of commissioned services.
• Supporting projects, meetings and stakeholder engagement activities.
• Helping monitor service quality and performance against agreed outcomes and targets.
• Ensuring information is handled confidentially and in accordance with data protection requirements.

Skills

Stakeholder engagement

Data analysis

MI reporting

Numerical analysis

Communication skills

Collaboration

Organisational skills

Tools

SQL

Business Objects

Microsoft Excel

Microsoft Office

Job description

Birmingham City Council is seeking a proactive Support Officer – Commissioning to assist with performance information, reporting and service improvement for commissioned services in Birmingham. You will collaborate with colleagues, service users and partner organisations to support planning, evaluation and continuous improvement.

The role focuses on collecting and analysing performance data, preparing management information and supporting service reviews to deliver better outcomes for citizens.