Support Officer - CCoE, Regulated Care 1

Birmingham City Council; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

Birmingham City Council is seeking a proactive Support Officer – Commissioning to assist with performance information, reporting and service improvement for commissioned services in Birmingham. You will collaborate with colleagues, service users and partner organisations to support planning, evaluation and continuous improvement.

The role focuses on collecting and analysing performance data, preparing management information and supporting service reviews to deliver better outcomes for citizens.

Qualifications

• Experience engaging with a wide range of stakeholders to develop, maintain and review services.
• Experience producing management information using appropriate tools.
• Strong interpersonal and communication skills, including listening, empathy, negotiation and stakeholder engagement.
• The ability to undertake numerical or contextual analysis.
• An understanding of how service outputs contribute to positive outcomes for citizens.
• A commitment to ongoing professional development and continuous improvement.

Responsibilities

• Supporting the collection, analysis and interpretation of performance information and data.
• Helping prepare reports, management information and performance updates.
• Supporting service reviews, needs assessments and value-for-money exercises.
• Building and maintaining effective relationships with stakeholders, suppliers, service users and partner organisations.
• Contributing to the planning, development and improvement of commissioned services.
• Supporting projects, meetings and stakeholder engagement activities.
• Helping monitor service quality and performance against agreed outcomes and targets.
• Ensuring information is handled confidentially and in accordance with data protection requirements.

Skills

Stakeholder engagement

Data analysis

MI reporting

Numerical analysis

Communication skills

Collaboration

Organisational skills

Tools

SQL

Business Objects

Microsoft Excel

Microsoft Office

Job description

Grade B Salary £29,542 - £35,570

Consultation grade - subject to formal evaluation under the Pay Equity Review

Summary

Are you organised, analytical and passionate about improving services for people in Birmingham? Do you have excellent communication skills and the ability to work collaboratively with a range of stakeholders?

Job Details

• Job Details
• Company

Support Officer – Commissioning

Permanent x 6

Working 36.5 hours

Grade B Salary £29,542 - £35,570

Consultation grade - subject to formal evaluation under the Pay Equity Review

About The Role

As a Support Officer, you will provide essential support to commissioning activities, helping ensure that services meet the needs of Birmingham^s citizens and deliver positive outcomes.

Working alongside colleagues, service users, providers and partner organisations, you will contribute to service planning, performance monitoring, information analysis and continuous improvement.

Your Responsibilities Will Include

• Supporting the collection, analysis and interpretation of performance information and data.
• Helping prepare reports, management information and performance updates.
• Supporting service reviews, needs assessments and value-for-money exercises.
• Building and maintaining effective relationships with stakeholders, suppliers, service users and partner organisations.
• Contributing to the planning, development and improvement of commissioned services.
• Supporting projects, meetings and stakeholder engagement activities.
• Helping monitor service quality and performance against agreed outcomes and targets.
• Ensuring information is handled confidentially and in accordance with relevant data protection requirements.
• Supporting the effective use of budgets and resources.
• Promoting equality, diversity and inclusion in service delivery.

The specific focus of the role will depend on the commissioning business area you support.

About You

We are looking for someone who can demonstrate:

• An understanding of collaborative working and the ability to follow established procedures.
• Experience engaging with a wide range of stakeholders to develop, maintain and review services.
• Experience building productive relationships with suppliers and customers to improve outcomes.
• Experience producing management information using appropriate tools.
• Strong interpersonal and communication skills, including listening, empathy, negotiation and stakeholder engagement.
• The ability to undertake numerical or contextual analysis.
• An understanding of how service outputs contribute to positive outcomes for citizens.
• The ability to use relevant data to support performance, safeguarding and commissioning responsibilities.
• A commitment to ongoing professional development and continuous improvement.

You should be able to organise your workload, work effectively with others and contribute positively to a team focused on delivering better outcomes for Birmingham^s citizens.

Desirable Experience

Experience or skills in the following would be beneficial:

• Supporting service-user groups to participate in the quality assurance of commissioned services.
• Organising consultations, meetings and stakeholder engagement events.
• Using Microsoft Office and reporting or statistical software, such as Business Objects or similar systems.
• Working with SQL or other query languages.
• Analysing large or complex datasets.
• Understanding databases and reporting processes.
• Contributing to innovative approaches and continuous service improvement.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Information for applicants with a disability

We are a proud Disability Confident Employer. We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact [e-mail]. When you have completed your application form this can be returned to [e-mail] or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

There Is a Clear Vision Which Is Ensuring That The Council Is Working For Communities Today And Building For Tomorrow, We Focus Our Resources On Five Key Priorities

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long‑term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well‑being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies

Company Info

Website http://birmingham.gov.uk/ Telephone [phone] Location Birmingham City Council

Birmingham

West Midlands

B2 2XU

United Kingdom