Support Officer

Birmingham City Council; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

Birmingham City Council is seeking a motivated Support Officer to join its Commissioning Team within the Adult Social Care and Health Directorate. You will support commissioning activities, helping ensure services meet the needs of Birmingham's citizens and deliver positive outcomes.

Working with colleagues, service users, providers and partner organisations, you will contribute to service planning, performance monitoring and continuous improvement, with a focus on data, safeguarding and

Qualifications

• We are looking for someone with collaboration experience and the ability to follow established procedures.
• Experience engaging with a wide range of stakeholders to develop, review and improve services.
• Experience building productive relationships with suppliers and customers to improve outcomes.
• Experience producing management information using appropriate tools.
• Strong interpersonal and communication skills, including listening, empathy and negotiation.
• Ability to undertake numerical or contextual analysis for performance insights.
• Understanding how service outputs contribute to positive citizen outcomes.
• Ability to use data to support performance, safeguarding and commissioning duties.
• Commitment to ongoing professional development and continuous improvement.

Responsibilities

• Supporting collection, analysis and interpretation of performance information and data.
• Helping prepare reports, management information and performance updates.
• Supporting service reviews, needs assessments and value-for-money exercises.
• Building and maintaining relationships with stakeholders, suppliers, service users and partner organisations.
• Contributing to planning, development and improvement of commissioned services.
• Supporting projects, meetings and stakeholder engagement activities.
• Monitoring service quality and performance against agreed outcomes and targets.
• Ensuring information handling complies with data protection requirements.
• Supporting the effective use of budgets and resources.
• Promoting equality, diversity and inclusion in service delivery.

Skills

Collaborative working

Stakeholder engagement

Supplier/customer relationships

Management information

Interpersonal communication

Numerical/contextual analysis

Data for performance/safeguarding

Professional development

Continuous improvement

Tools

Microsoft Office

Business Objects

SQL

Job description

Are you organised, analytical and passionate about improving services for people in Birmingham? Do you have excellent communication skills and the ability to work collaboratively with a range of stakeholders? Birmingham City Council is looking for a motivated and committed Support Officer to join its Commissioning Team within the Adult Social Care and Health Directorate. This is an opportunity to contribute to the development and delivery of high-quality, cost-effective services that put citizens at the heart of everything we do. About the Role As a Support Officer, you will provide essential support to commissioning activities, helping ensure that services meet the needs of Birmingham's citizens and deliver positive outcomes. Working alongside colleagues, service users, providers and partner organisations, you will contribute to service planning, performance monitoring, information analysis and continuous improvement.

Key Responsibilities In this role, you will:

• Supporting the collection, analysis and interpretation of performance information and data.
• Helping prepare reports, management information and performance updates.
• Supporting service reviews, needs assessments and value-for-money exercises.
• Building and maintaining effective relationships with stakeholders, suppliers, service users and partner organisations.
• Contributing to the planning, development and improvement of commissioned services.
• Supporting projects, meetings and stakeholder engagement activities.
• Helping monitor service quality and performance against agreed outcomes and targets.
• Ensuring information is handled confidentially and in accordance with relevant data protection requirements.
• Supporting the effective use of budgets and resources.
• Promoting equality, diversity and inclusion in service delivery.

The specific focus of the role will depend on the commissioning business area you support.

We are looking for someone who can demonstrate:

• An understanding of collaborative working and the ability to follow established procedures.
• Experience engaging with a wide range of stakeholders to develop, maintain and review services.
• Experience building productive relationships with suppliers and customers to improve outcomes.
• Experience producing management information using appropriate tools.
• Strong interpersonal and communication skills, including listening, empathy, negotiation and stakeholder engagement.
• The ability to undertake numerical or contextual analysis.
• An understanding of how service outputs contribute to positive outcomes for citizens.
• The ability to use relevant data to support performance, safeguarding and commissioning responsibilities.
• A commitment to ongoing professional development and continuous improvement.

Desirable Experience Experience or skills in the following would be beneficial:

• Supporting service-user groups to participate in the quality assurance of commissioned services.
• Organising consultations, meetings and stakeholder engagement events.
• Using Microsoft Office and reporting or statistical software, such as Business Objects or similar systems.
• Working with SQL or other query languages.
• Analysing large or complex datasets.
• Understanding databases and reporting processes.
• Contributing to innovative approaches and continuous service improvement.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. A Disclosure and Barring Service (DBS) check will be undertaken.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision‑making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long‑term success, with lots of development opportunities, such as apprenticeships.

Working 36.5 hours Grade B Salary £29,542 - £35,570 Consultation grade - subject to formal evaluation under the Pay Equity Review, In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well‑being support, annual travel passes and discounts at a number of city centre establishments.