Business Support Co-ordinator, Improvement and Support City Operations

WMJobs; Birmingham; In loco; GBP 37.000 - 46.000; Tempo pieno

Descrizione del lavoro

Birmingham City Council is seeking a Business Support Coordinator to provide coordination across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. You will work with colleagues to ensure statutory compliance, analyse performance information and contribute to effective business planning.

The role is permanent, Grade C, 36.5 hours per week, with a salary range of £36,581 to £45,529.

Competenze

• Exceptional administration skills are required.
• Experience coordinating governance, compliance, complaints, business planning or performance activities.
• Ability to collate, analyse and present information clearly, including producing reports.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and build effective working relationships across an organisation.
• Good IT skills and experience using business systems and performance data.

Mansioni

• Coordinate governance, compliance, FOI and Subject Access Request processes.
• Support the investigation and management of complaints, enquiries and service improvement activities.
• Contribute to business planning, performance monitoring and reporting.
• Analyse information, identify trends and help develop improvement actions.
• Build effective relationships with managers and corporate teams to support service delivery.

Conoscenze

Administration

Governance coordination

Complaints handling

Performance reporting

Stakeholder engagement

Organisational skills

IT skills

Analytical thinking

Strumenti

Business systems

Performance data

Descrizione del lavoro

Grade C - £36,581 - £45,529

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Join our team and play a key role in supporting governance, performance, service improvement and customer-focused delivery across the Council. As a Business Support Coordinator, you will provide coordination and support across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. Working with colleagues across the organisation, you will help ensure statutory compliance, support service improvement activities, analyse performance information and contribute to effective business planning.

Birmingham City Council,

Business Support Coordinator

Permanent

Grade C - £36,581 - £45,529

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Join our team and play a key role in supporting governance, performance, service improvement and customer-focused delivery across the Council.

As a Business Support Coordinator, you will provide coordination and support across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. Working with colleagues across the organisation, you will help ensure statutory compliance, support service improvement activities, analyse performance information and contribute to effective business planning.

Key Responsibilities

• Coordinate governance, compliance, FOI and Subject Access Request processes.
• Support the investigation and management of complaints, enquiries and service improvement activities.
• Contribute to business planning, performance monitoring and reporting.
• Analyse information, identify trends and help develop improvement actions.
• Build effective relationships with managers and corporate teams to support service delivery.

Essential Skills & Experience

• Exceptional administration skills
• Experience coordinating governance, compliance, complaints, business planning or performance activities.
• Ability to collate, analyse and present information clearly, including producing reports and recommendations.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder engagement skills
• Ability to work independently and build effective working relationships across an organisation.
• Good IT skills and experience using business systems and performance data

If you are organised, analytical and committed to driving continuous improvement and excellent customer outcomes, we’d love to hear from you.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.