Business Support Co-ordinator, Improvement and Support City Operations

Birmingham City Council; Birmingham; On-site; GBP 37,000 - 46,000; Full time

Job summary

Birmingham City Council is seeking a Business Support Coordinator to provide coordination across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. The role supports statutory compliance, service improvement, and analysis of performance information to inform planning and decision making.

Working in a multidisciplinary team, you will build relationships with managers and corporate teams, manage competing priorities, and contribute to improving customer

Qualifications

• Excellent administrative skills with meticulous attention to detail.
• Experience coordinating governance, compliance, complaints, business planning or performance activities.
• Ability to collate, analyse and present information clearly, including reports and recommendations.
• Strong organisational skills; can manage competing priorities and deadlines.
• Exceptional communication and stakeholder engagement abilities.
• Ability to work independently and build cross‑organisational relationships.
• Proficient IT skills and experience with business systems and performance data.

Responsibilities

• Coordinate governance, compliance, FOI and Subject Access Request processes.
• Support investigation and management of complaints, enquiries and service improvement activities.
• Contribute to business planning, performance monitoring and reporting.
• Analyse information, identify trends and help develop improvement actions.
• Build effective relationships with managers and corporate teams to support service delivery.

Skills

Administration

Governance coordination

Data analysis

Reporting & reports

Stakeholder engagement

Organisational skills

IT literacy

Tools

Business systems

Performance data

Job description

Business Support Coordinator

Permanent

Grade C - £36,581 - £45,529

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Join our team and play a key role in supporting governance, performance, service improvement and customer-focused delivery across the Council.

As a Business Support Coordinator, you will provide coordination and support across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. Working with colleagues across the organisation, you will help ensure statutory compliance, support service improvement activities, analyse performance information and contribute to effective business planning.

Key Responsibilities

• Coordinate governance, compliance, FOI and Subject Access Request processes.
• Support the investigation and management of complaints, enquiries and service improvement activities.
• Contribute to business planning, performance monitoring and reporting.
• Analyse information, identify trends and help develop improvement actions.
• Build effective relationships with managers and corporate teams to support service delivery.

Essential Skills & Experience

• Exceptional administration skills
• Experience coordinating governance, compliance, complaints, business planning or performance activities.
• Ability to collate, analyse and present information clearly, including producing reports and recommendations.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and build effective working relationships across an organisation.
• Good IT skills and experience using business systems and performance data.

If you are organised, analytical and committed to driving continuous improvement and excellent customer outcomes, we'd love to hear from you.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

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