Strategic Governance & Performance Coordinator

Birmingham City Council; Birmingham; Sur place; GBP 37 000 - 46 000; Plein temps

Résumé du poste

Birmingham City Council is seeking a Business Support Coordinator to provide coordination across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. The role supports statutory compliance, service improvement, and analysis of performance information to inform planning and decision making.

Working in a multidisciplinary team, you will build relationships with managers and corporate teams, manage competing priorities, and contribute to improving customer

Qualifications

• Excellent administrative skills with meticulous attention to detail.
• Experience coordinating governance, compliance, complaints, business planning or performance activities.
• Ability to collate, analyse and present information clearly, including reports and recommendations.
• Strong organisational skills; can manage competing priorities and deadlines.
• Exceptional communication and stakeholder engagement abilities.
• Ability to work independently and build cross‑organisational relationships.
• Proficient IT skills and experience with business systems and performance data.

Responsabilités

• Coordinate governance, compliance, FOI and Subject Access Request processes.
• Support investigation and management of complaints, enquiries and service improvement activities.
• Contribute to business planning, performance monitoring and reporting.
• Analyse information, identify trends and help develop improvement actions.
• Build effective relationships with managers and corporate teams to support service delivery.

Connaissances

Administration

Governance coordination

Data analysis

Reporting & reports

Stakeholder engagement

Organisational skills

IT literacy

Outils

Business systems

Performance data

Description du poste

Birmingham City Council is seeking a Business Support Coordinator to provide coordination across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. The role supports statutory compliance, service improvement, and analysis of performance information to inform planning and decision making.

Working in a multidisciplinary team, you will build relationships with managers and corporate teams, manage competing priorities, and contribute to improving customer