Governance Officer

Kent and Medway NHS and Social Care Partnership Trust; Maidstone; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in Maidstone is looking for a Governance Officer to contribute to quality governance processes. You will support the Governance Lead in improving care quality and managing incident reporting and complaints. The role requires experience in healthcare governance and strong leadership skills. Join a diverse team dedicated to excellent care for service users.

Qualifications

• Experience in governance processes within healthcare.
• Ability to implement quality improvement projects.
• Strong leadership and communication skills.

Responsibilities

• Support the Governance Lead in improving care quality.
• Develop and review quality data metrics.
• Manage incident reporting and complaints.
• Gather CQC evidence and identify gaps.
• Work with teams to embed lessons from incidents.

Job description

Overview

We are looking to recruit a Governance Officer to join our team based at the Trevor Gibbens Unit, Maidstone. Supporting the Governance Lead to develop and implement quality governance processes within the Directorate to ensure that there is a comprehensive framework to continuously monitor and improve the quality of care provided. You will ensure that there are Directorate systems fit for purpose in place to provide leadership in relation to the facilitation and management of incident reporting, complaints and incident management under the PSIRF framework and provide project support and facilitation to a wide range of quality improvement projects, as well as provide comprehensive support to the Directorate wide meeting as appropriate.

Main duties of the job

• Working under the direction of the Governance Lead to ensure that the Directorate has a comprehensive framework to continuously monitor and improve the quality of care provided.
• Provide support to the development and review of current quality data metrics and implementation of a revised strategy, which allows analysis and the holding of a strategic overview, with mechanisms in place for understanding the detail at pace.
• Be responsible for maintaining and ensuring that there are fit for purpose systems to ensure that there is facilitation and management of incident reporting, complaints and incidents, ensuring that digital solutions are maximised. They will ensure that there is an evidenced system for daily oversight of all incidents that are submitted to the Directorate.
• Provide leadership in disseminating and working with teams to ensure that there is evidence of lessons learnt from incidents, complaints and feedback embedded within future practice.
• Be responsible for gathering CQC evidence and identifying gaps in a timely fashion and provide support to teams as required.
• Work closely with central support services, including patient safety, to ensure that lines of communication are clear and to prevent duplication.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people
Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

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