Golf Receptionist - Harborne Golf Centre - Birmingham, West Midlands

Mytime Active; Highgate; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leisure service provider in Highgate is seeking a Receptionist to manage bookings and provide excellent customer service. Key responsibilities include handling golf bookings, maintaining equipment hire records, and ensuring the reception area is well-organized. Ideal candidates will have experience in reception roles, a keen interest in golf, and strong communication skills. Benefits include free access to leisure facilities, 30 days of annual leave, and various employee discounts.

Benefits

Free access to Mytime Leisure & Golf

30 days annual leave

Holiday purchase scheme

25% off food and beverage

NEST pension

Early Pay

New Employee Referral Bonus

Achievement award scheme

Employee Benefits Platform

Qualifications

• Experience working as a receptionist.
• Interest in golf.
• Basic IT skills.
• Good numeracy, verbal, and written communication skills.
• Motivation to serve the public and deliver excellent customer care.
• Strong organisational skills with the ability to multitask.

Responsibilities

• Administer golf bookings using systems.
• Manage equipment hire and deposits.
• Record lost property entries.
• Ensure reception information is up-to-date.
• Sell shop stock and upsell.
• Assist with clerical duties as required.

Skills

Receptionist experience

Interest in golf

Basic IT skills

Good communication skills

Customer care motivation

Organisational skills

Job description

Responsibilities

• Administer golf bookings using computerised and manual systems, ensuring all customers are booked in correctly.
• Administer the hire equipment and deposit system.
• Record and administer the lost property system.
• Ensure that all information displayed in the reception area is up to date and regularly restocked.
• Sell shop stock in accordance with company procedures and upsell at every opportunity.
• Assist with any general clerical duties as requested.
• Attend Receptionist meetings and provide feedback on ways of improving and developing the service.
• Provide feedback on any areas of concern or any Health and Safety issues to the Manager.

Qualifications and Requirements

• Experience working as a receptionist.
• Interest in golf.
• Basic IT skills.
• Good numeracy, verbal, and written communication skills both in person and over the phone.
• Motivation to serve the public and ability to deliver excellent customer care service.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• Proof of attainment of qualifications.
• Evidence of right to work in the United Kingdom.
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.

Benefits

• Free access to Mytime Leisure & Golf for you and one other (worth up to £1,000 each year!).
• 30 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay – withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus.
• Exceptional achievement award scheme.
• Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.