Customer Service Champion | Gloucester - Growth & Perks

Kaiserkraft; Gloucester; A distancia; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Contributory pension

23 days holiday

Free drinks

Free snacks

Descripción de la vacante

BiGDUG in Gloucester is hiring a Customer Service Advisor to deliver excellent service via phone, email, and face-to-face interactions with internal colleagues.

You will handle inquiries, upsell where appropriate, maintain accurate records, and work with Accounts and Warehouse. The role offers a competitive salary with bonus potential and a contributory pension, plus 23 days holiday.

Join a friendly team on the UK service division.

Formación

• Ideally a background in customer services, either telephone or face to face.

Responsabilidades

• Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues).
• Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
• Liaising with internal departments as and when necessary e.g. Accounts, Warehouse.
• Actively help our customers to buy through cross and upsell opportunities.
• Continually and proactively develop your knowledge of all the company products.
• Provide accurate information to customers as well as guidance, supporting them to make their product selections.
• Ensure that information is accurately entered into our systems.
• Remain compliant with all security and data protection legislation, best practice and internal guidelines.
• Handle any customer issues of problems quickly, politely and professionally.
• Use sound judgement in making decisions to balance customer experience with profitability

Conocimientos

Customer service

Interpersonal skills

Problem solving

Communication

Attention to detail

Descripción del empleo

BiGDUG in Gloucester is hiring a Customer Service Advisor to deliver excellent service via phone, email, and face-to-face interactions with internal colleagues.

You will handle inquiries, upsell where appropriate, maintain accurate records, and work with Accounts and Warehouse. The role offers a competitive salary with bonus potential and a contributory pension, plus 23 days holiday.

Join a friendly team on the UK service division.