Global Shipping Support Advisor – On-Site Training

Jobs.co.uk; Leicester; On-site; GBP 31,000 - 35,000; Full time

Job summary

Pertemps Loughborough Commercial in Leicestershire is seeking a full-time Customer Service Advisor. You will act as the first point of contact for external customers, handling shipping requests and advising on worldwide transit of goods via phone, email, web-chat and social media.

A key focus is building trust and delivering a quality experience for a globally recognised brand. Training is provided with a 7-week structured program, and you'll work on-site at East Midlands Airport in a full-time

Qualifications

• Excellent customer service experience.
• Strong communication skills (written and verbal).
• Ability to adapt to change and work both independently and in a team.

Responsibilities

• Handle inbound calls from worldwide clients with shipping requests.
• Build rapport and understand customer needs to provide accurate information.
• Ensure quality service and fix issues first time where possible.
• Identify opportunities to create effortless customer experiences.
• Support efficient operations without compromising service quality.
• Deliver a consistent call flow to reassure customers.

Skills

Excellent customer service

Strong communication

Problem solving

Team work

MS Word

MS Excel

Tools

MS Word

Excel

Job description

Pertemps Loughborough Commercial in Leicestershire is seeking a full-time Customer Service Advisor. You will act as the first point of contact for external customers, handling shipping requests and advising on worldwide transit of goods via phone, email, web-chat and social media.

A key focus is building trust and delivering a quality experience for a globally recognised brand. Training is provided with a 7-week structured program, and you'll work on-site at East Midlands Airport in a full-time