Customer Service Advisor

Know How Resourcing

Leeds

On-site

GBP 20,000 - 25,000

Full time

14 days+

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Job summary

Know How Resourcing is looking for a Customer Service Advisor in Leeds. This role involves handling customer inquiries, providing updates on shipments, and ensuring smooth operational flow. We seek candidates with transportation or logistics experience, strong communication, and problem-solving skills.

If you thrive in a busy, customer-focused environment and enjoy fostering relationships, this is the perfect opportunity for you.

Qualifications

Previous customer service experience within Transport/logistics.
Comfortable working within a fast-paced environment.
Positive and proactive attitude.

Responsibilities

Handling inbound customer enquiries via phone and email.
Providing updates regarding deliveries and shipments.
Liaising with drivers and warehouses for smooth operations.

Skills

Strong communication skills

Organisational skills

Problem-solving

IT skills

Job description

We are currently recruiting for a Customer Service Advisor to join a busy and growing freight logistics business based in LS27. This is a fantastic opportunity for someone with strong communication skills who enjoys working in a fast-paced customer-focused environment.

Key Responsibilities

Handling inbound customer enquiries via phone and email
Providing updates regarding deliveries, shipments and logistics queries
Liaising with drivers, warehouses and internal departments to ensure smooth operations
Resolving customer issues professionally and efficiently
Updating internal systems with accurate information
Building strong relationships with customers and providing excellent service throughout

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