Customer Service Advisor

Jobs.co.uk; Leicester; On-site; GBP 31,000 - 35,000; Full time

Job summary

Pertemps Loughborough Commercial in Leicestershire is seeking a full-time Customer Service Advisor. You will act as the first point of contact for external customers, handling shipping requests and advising on worldwide transit of goods via phone, email, web-chat and social media.

A key focus is building trust and delivering a quality experience for a globally recognised brand. Training is provided with a 7-week structured program, and you'll work on-site at East Midlands Airport in a full-time

Qualifications

• Excellent customer service experience.
• Strong communication skills (written and verbal).
• Ability to adapt to change and work both independently and in a team.

Responsibilities

• Handle inbound calls from worldwide clients with shipping requests.
• Build rapport and understand customer needs to provide accurate information.
• Ensure quality service and fix issues first time where possible.
• Identify opportunities to create effortless customer experiences.
• Support efficient operations without compromising service quality.
• Deliver a consistent call flow to reassure customers.

Skills

Excellent customer service

Strong communication

Problem solving

Team work

MS Word

MS Excel

Tools

MS Word

Excel

Job description

About The Role

Based in Leicestershire, this full-time Customer Service Advisor role with Pertemps Loughborough Commercial pays £15.34 per hour. The successful candidate acts as first point of contact for external customers, handling shipping requests and advising on worldwide transit of goods. Communication spans phone, email, web-chat and social media, including Twitter and Facebook. Every interaction presents a chance to resolve queries, build trust and deliver a quality experience for a globally recognised brand. Applicants should demonstrate strong listening, problem-solving and ownership, ensuring issues are fixed right first time. Working full time, the advisor helps reduce repeat contact by creating effortless experiences.

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.

As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the worlds most recognised brands.

We're looking for people who genuinely care about customers and want to make a difference.

People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again.

Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency and customer needs.

You'll thrive in this role if you're engaged, curious and always looking for ways to improve.

You'll likely have experience in a contact centre or customer service environment and understand the impact great service can have on customer loyalty and business success.

Interview Date: 22.09.26 + 29.09.26

Start Date: 05.10.26 + 19.10.26

Operational Hours: 08:00-19:15 (8hr Shift) - Monday to Friday

Location : - East Midlands Airport - 100% on-site

Pay Rate : - £15.34 p/h

Training - 7 weeks structured training and mentoring process, helping you build confidence and capability from day one.

Job Role : -

• Managing Inbound calls to the business from Worldwide clients handling shipment requests
• Building rapport with customers and establishing their needs
• Care about quality and take pride in getting it right first time
• Look for opportunities to create effortless customer experiences
• Understand the value of working efficiently without compromising service
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice
• Be curious and engaged and always looking for ways to improve
• Work collaboratively and contribute positively to team success

Key Skills

• Excellent customer service experience
• Strong understanding of customer service processes
• Consistently providing a high level of service
• Excellent communication skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word and Excel

Passionate About Developing Skills And Supporting Goals And Ambitions

Take ownership and accountability for your work

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process