Global IT Helpdesk Team Lead

Interface Recruitment; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global manufacturing and engineering firm in Sheffield seeks an IT support professional to join their team. This role focuses on providing exceptional support services across office and manufacturing environments while managing various technical issues. The ideal candidate should have excellent Google Workspace skills and strong troubleshooting abilities on Windows systems. The position offers a pathway for long-term career development within a reputable organization.

Benefits

Salary negotiable

25 days holidays plus stats

4% Pension

Life insurance x 3

Free Parking

Cycle Scheme

EAP

Enhanced Family Benefits

Qualifications

• Experience supporting Google Suite applications like Gmail and Google Docs (not essential).
• Microsoft Certified Professional in Windows 10/11 environment (not essential).
• Exposure to Windows Server environment and SQL is advantageous.

Responsibilities

• Support Computer applications and platforms in office and manufacturing environments.
• Respond to requests for technical assistance via various channels.
• Identify and escalate urgent issues.

Skills

Google Workspace skills

Advanced troubleshooting of Windows

Technical assistance

Communication skills

Education

HNC/HND or degree equivalent in Computing

Tools

Active Directory

Google Administration Console

Jira Helpdesk

Job description

A global manufacturing and engineering firm in Sheffield seeks an IT support professional to join their team. This role focuses on providing exceptional support services across office and manufacturing environments while managing various technical issues. The ideal candidate should have excellent Google Workspace skills and strong troubleshooting abilities on Windows systems. The position offers a pathway for long-term career development within a reputable organization.