Global Incident Manager — SRE & Resilience (Hybrid)

Macquarie Bank Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services group is seeking an Incident Manager to join their EMEA team. This role focuses on enhancing service reliability and minimizing technology disruption. Candidates should possess strong leadership skills in managing technology incidents, excellent communication abilities, and experience with technologies like Atlassian and Azure. The company promotes diversity and offers benefits such as wellbeing leave, robust parental leave, and flexible working arrangements.

Benefits

Paid parental leave

Wellbeing leave

Volunteer leave

Access to medical and life insurance

Learning and development opportunities

Qualifications

• Proven experience in leading priority technology incident responses.
• Strong understanding of operational excellence and risk management.
• Strong communication skills with ability to explain complex concepts simply.

Responsibilities

• Coordinate responses to priority technology incidents.
• Ensure timely resolutions and communication with stakeholders.
• Drive continuous improvement through post-incident reviews.

Skills

Experience in leading coordination of priority technology incidents

Experience in reducing the impact of priority incidents

Ability to oversee technical incident bridges

Ability to conduct post-incident reviews

Experience in aligning incident management strategies

Excellent problem-solving skills

Strong attention to detail

Excellent communication skills

Commercial and pragmatic mindset

Experience with Atlassian suite, GCVE, Azure, BMC Helix and Grafana

Job description

A global financial services group is seeking an Incident Manager to join their EMEA team. This role focuses on enhancing service reliability and minimizing technology disruption. Candidates should possess strong leadership skills in managing technology incidents, excellent communication abilities, and experience with technologies like Atlassian and Azure. The company promotes diversity and offers benefits such as wellbeing leave, robust parental leave, and flexible working arrangements.