Global Head of Ecommerce

TrueLayer; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading fintech company based in Greater London seeks a Head of Ecommerce to shape its strategy in the growing Open Banking landscape. This role involves leading cross-functional teams and developing client relationships, driving ecommerce opportunities while ensuring top-notch customer experiences. You'll utilize your expertise to influence product strategies and lead a dynamic team. This position offers a competitive salary, flexible working arrangements, and a strong focus on innovation within the fintech sector.

Benefits

Competitive salary and equity

Flexible hours and hybrid working

Remote-working budget

Flexible holiday policy

Generous parental leave

Enhanced pension contributions

Private health insurance

Wellbeing days and birthday off

Learning & development budget

Qualifications

• Significant experience in enterprise ecommerce sales.
• Ability to communicate with technical and non-technical stakeholders.
• Experience in using data to inform strategies.

Responsibilities

• Shape overall strategy for the ecommerce vertical.
• Define and execute go-to-market strategies.
• Build relationships with strategic enterprise clients.
• Mentor and lead Account Executives to close opportunities.
• Collaborate with multiple teams for a seamless customer journey.

Skills

Cross-functional team leadership

Excellent communication

Customer-focused outcomes

Technical curiosity

Job description

Who we are :

TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin.

Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning.

We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?

Description

TrueLayer’s Commercial team ensures clients are given a high-quality service with the utmost trust and diligence and to create an experience of using TrueLayer’s products which exceeds their expectations.

We’re looking for a commercial leader who sees the big picture of where financial technology and more specifically Open Banking is headed within the Ecommerce sector. This is a great opportunity to guide Europe’s leading Open Banking provider in the world’s 4th largest Ecommerce market and beyond.

As our Head of Ecommerce, you will :

• Serve as a key Vertical and Countries Leadership Team member, shaping our overall strategy and championing the Ecommerce vertical.
• Define and execute our GTM strategy, leveraging the skills and expertise of your vertical team to unlock new growth.
• Act as the voice of the customer, partnering with Growth (BD, Marketing) and Product leaders to identify new opportunities, shape our product roadmap, and implement winning strategies that drive growth.
• Leverage your industry knowledge and network to build and nurture relationships with strategic enterprise clients.
• Lead and mentor a team of Account Executives, empowering them to develop, qualify, negotiate, and close key enterprise opportunities.
• Partnering closely with our Integration Sales and Customer Success teams will ensure a seamless customer journey, from the initial payments experience to long-term conversion and adoption.
• Serve as TrueLayer’s voice in the Ecommerce industry, positioning yourself as an innovator and thought leader in open banking and its impact on the market.
• Use data to accurately measure performance and report on key sales KPIs, ensuring we focus on our most critical objectives.
• Collaborate with our Talent team to attract, interview, and hire top-tier talent for your team and the broader organisation.

What we expect from you :

• You have significant experience supervising and coordinating cross‑functional teams to sell into complex enterprise Ecommerce companies.
• You naturally build relationships and communicate with technical and non‑technical decision‑makers at the highest level, demonstrating excellent communication and interpersonal skills.
• You are highly focused on customer outcomes and can back up your strategies and assertions with solid data.
• You're technically curious and love getting into the details of clients’ products. You aren't afraid to roll up your sleeves to deliver great work in a fast‑paced environment.
• You are comfortable leading difficult conversations and acting as a trusted advisor who uncovers new opportunities.

We would be particularly excited if you have :

• A strong interest in and a solid understanding of Open Banking, PSD2, payments, and data, with an eagerness to drive innovation in this space.
• Experience with the MEDDIC sales methodology or a similar structured, value‑based sales approach, with a proven ability to qualify opportunities and build compelling business cases.
• A true challenger mindset, comfortable pushing clients to think differently about their business.

What you can expect from us :

• Competitive salary and meaningful equity in the company 💰
• Flexible hours and hybrid working — work from home 🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 and Dublin 🇮🇪
• A £150 remote‑working budget to help you set up your home office 💺
• Flexible holiday policy, with 24 days as standard ✈️
• Flexible bank holidays, so you can take those days whenever you like 🌍
• 2 volunteering days to support causes important to you 🌳
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩👩👦
• Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
• Private health insurance from the day you start 🧑🏽⚕️
• 12 fully‑paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
• Membership of mental wellbeing platform Spill 🧘🏽♀️
• £1,000 to spend on learning & development each year 📚

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio‑economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.