Global Enterprise Customer Success Manager – Travel

Walker Lovell; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading information provider in Greater London seeks an experienced Customer Success Manager to manage strategic accounts in global commodities. This role requires a minimum of 3 years in customer success, strong relationship-building skills, and a proactive approach to customer engagement. You will partner with account managers to identify upsell opportunities and deliver high-touch service, including international travel to strengthen client relationships.

Benefits

Strong base + high-impact bonus

Global travel and client exposure

Exceptional training and career development support

Qualifications

• Minimum 3 years in Customer Success with enterprise-level accounts.
• Proven upsell ability in a SaaS or data-led business.
• Strong communication and presentation skills.

Responsibilities

• Own strategic accounts across global commodities sectors.
• Partner with Account Managers to identify upsell opportunities.
• Deliver high-touch service and lead quarterly reviews.
• Travel internationally to build relationships with stakeholders.

Skills

Customer success management

Stakeholder engagement

Relationship-building

Communication skills

Job description

A leading information provider in Greater London seeks an experienced Customer Success Manager to manage strategic accounts in global commodities. This role requires a minimum of 3 years in customer success, strong relationship-building skills, and a proactive approach to customer engagement. You will partner with account managers to identify upsell opportunities and deliver high-touch service, including international travel to strengthen client relationships.