Global Customer Experience Architect

RigNet; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global communications firm in Greater London seeks a Customer Service Consultant to provide excellent customer experiences through diverse interactions. Responsibilities include responding to customer requests and troubleshooting technical issues, while a background in telecommunications is essential. Ideal candidates should have professional communication skills, be multilingual, and be comfortable with various technologies. This role offers the chance to work in a dynamic environment that values inclusivity and personal growth.

Qualifications

• Ability to conduct initial fix and diagnostics on enquiries.
• Multilingual capabilities to operate within a diverse customer base.
• Ability to assimilate information and respond accordingly.

Responsibilities

• Respond to customer assistance requests in various modes.
• Log, update, and create tasks within the system.
• Troubleshoot network, hardware, and application issues.

Skills

Professional telephone manner

Telecommunications background

Effective communication skills

PC literate

Job description

A global communications firm in Greater London seeks a Customer Service Consultant to provide excellent customer experiences through diverse interactions. Responsibilities include responding to customer requests and troubleshooting technical issues, while a background in telecommunications is essential. Ideal candidates should have professional communication skills, be multilingual, and be comfortable with various technologies. This role offers the chance to work in a dynamic environment that values inclusivity and personal growth.